Key Skills

Job Description

About the Role Sharp Brains is looking for an experienced IT Support Engineer to provide workplace technology support at a customer location in the Netherlands. You will resolve hardware, software and connectivity issues while supporting users in coordination with international service desk and infrastructure teams. Responsibilities Provide technical support for laptops, desktops and end-user devices. Diagnose and resolve hardware, software and connectivity incidents. Install, configure, replace and upgrade IT equipment. Perform IMAC and break-fix activities. Support Windows 10/11, Microsoft 365, Outlook, Teams and VPN. Perform routine Active Directory user-account activities. Manage incidents and requests through ServiceNow, Jira, Remedy or a similar platform. Support printers, mobile devices, monitors, docking stations and meeting-room equipment. Maintain accurate asset and inventory records. Provide basic smart-hands support to network and infrastructure teams. Escalate complex incidents and follow them through to resolution. Document completed work and comply with security procedures and service levels. Requirements Professional experience in IT support, desktop support or end-user computing. Strong knowledge of Windows, Microsoft 365 and computer hardware. Experience with Active Directory and IT ticketing systems. Basic understanding of TCP/IP, LAN, Wi-Fi and VPN. Knowledge of Intune, SCCM, Autopilot or macOS is advantageous. Strong troubleshooting, communication and customer-service skills. Ability to work independently and collaborate with remote teams. Professional English is required. Dutch language skills are preferred. Valid authorisation to work in the Netherlands. About Sharp Brains Sharp Brains is a global IT services company providing end-user support, field services, infrastructure support and technology lifecycle services in more than 150 countries. To apply, please submit your updated CV and confirm your location, availability, notice period, language proficiency and salary or rate expectations. Job Type: Contract Language: Dutch (Required) Work authorization: Netherlands (Required) Willingness to travel: 100% (Required) Work Location: In person

Core Responsibilities

Provide on-site technical support for end-user devices, software, connectivity, printers, mobile devices, and meeting-room equipment, including installations, upgrades, IMAC, and break-fix work. Manage and document incidents and requests, maintain asset records, provide basic smart-hands support, and escalate complex issues through resolution while following security procedures and service levels.

Requirements

Requires professional experience in IT, desktop, or end-user support, strong knowledge of Windows, Microsoft 365, and computer hardware, and experience with Active Directory and ticketing systems. Candidates need basic networking and VPN knowledge, strong troubleshooting and communication skills, professional English, authorization to work in the Netherlands, and willingness to travel; Dutch is preferred in the description but also listed as required in the job details.