Key Skills

Job Description

Amsterdam, on-site · 6-month paid internship · Work authorization is mandatory About The Fun Group The Fun Group is a collective of experience-focused companies dedicated to elevating lives through unforgettable, fun experiences worldwide. Operating across iconic locations such as the canals of Amsterdam and the streets of London, the group designs and delivers exceptional activities for travelers, businesses, and local communities. Its portfolio includes brands like We Are Amsterdam, Starboard Boats, Fun Amsterdam, Stroopwafel Workshop, and We Are London, each offering distinct ways to explore and connect. By combining strong local expertise with high-quality service, The Fun Group creates memorable canal cruises, workshops, and curated city adventures that stand out in the leisure and tourism industry. Your Responsibilities Help implement new AI customer service tools - test them, monitor performance, and give feedback as we grow this part of the department step by step. Rebalance the day by moving guests between time slots. Turning a scattered schedule into full, efficient sessions. Spot and create upsell moments out of customer support conversations, turning everyday interactions into extra value for the business. Provide day-to-day support to customers who need help with frequent questions. Oversee all the platforms we use, reply on time, and make sure every OTA channel is properly handled. Our Requirements Fluent in English, spoken and written; additional languages are a plus. Strong communication skills and a genuine, customer-first attitude. Comfortable working with digital tools and multiple platforms at once. And a genuine working understanding of AI: you've used it, you know its limits, and you're excited to push it further in a real business setting. Organized, reliable, and able to stay calm and helpful under a busy, fast-changing workload. Available to work on-site in Amsterdam, Wednesday through Sunday. Available to commit to a 6-month internship starting immediately. Every conversation you handle teaches you something to automate. You'll spend your time turning your work into systems that run without you. Why Join The Fun Group You'll get hands-on ownership of real customer conversations from day one, with the chance to directly shape how our support team uses AI going forward. You'll work in a vibrant, energetic environment in the heart of Amsterdam, right where it all happens - no two days are the same. We're called The Fun Group for a reason! Ready to impact Customer Support at The Fun Group? We would love to meet you!

Core Responsibilities

Support customers across multiple platforms, handle frequent inquiries, and manage bookings by moving guests between time slots to improve session efficiency. Help implement and monitor AI customer service tools, provide feedback, and identify upselling opportunities in customer conversations.

Requirements

Applicants must be fluent in spoken and written English, have strong communication skills, and be comfortable using digital tools and multiple platforms. They should understand AI and its limitations, stay organized and calm under pressure, and be available on-site in Amsterdam Wednesday through Sunday for a six-month internship starting immediately.