Key Skills

Job Description

Do you speak both Spanish and Portuguese at native level, and would you like to work in the musical instrument industry for brands such as Ibanez Guitars and TAMA Drums? At Hoshino Europe B.V., we support musicians and dealers across Europe through world-renowned brands such as Ibanez Guitars and TAMA Drums. Based in Mijdrecht (Utrecht area), Netherlands, we are looking for a motivated, detail-oriented Inside Sales Representative to support our sales activities in the Spanish and Portuguese markets. This role is made for someone who loves music and musical instruments. Whether you play guitar, bass, or drums, have worked in a music store, or have been active as a musician in a band or studio, your passion and hands-on experience are exactly what we are looking for. If you speak Spanish and Portuguese at native level, live in or near the Netherlands, and want to build a career around the music industry, we would love to hear from you. Key Responsibilities Order Processing & B2B Customer Relationship Management Process customer orders from Spain and Portugal accurately and efficiently Maintain and update customer order information in the Customer Relationship Management (CRM) system Record and follow up on sales activities, quotations, and ongoing sales opportunities Ensure that customer and order information is accurate, up to date, and shared within the team Customer Support & Sales Provide pre-sales and post-sales support (order and RMA follow-up) to customers and end users Respond to technical and commercial inquiries in Spanish, Portuguese, and English in a timely and professional manner Provide clear information on product availability, promotions, order status, and shipping details Contribute to sales in the Spanish and Portuguese markets by building strong, professional relationships with dealers and presenting and selling new products and our offers by phone Proactively work with the technical department to find the right solutions for customer-reported issues Collaboration Work closely with the field sales team for Spain and Portugal to support and align sales activities Coordinate with Customer Service, Marketing, Logistics, and Technical departments to ensure smooth order fulfilment and communication Use of Digital Tools Use internal sales systems and digital tools, including the CRM system, to support daily operations and team collaboration Profile We Are Looking For Native-level proficiency in both Spanish and Portuguese (spoken and written) is required Full professional proficiency in English (spoken and written) is required Based in the Netherlands, or willing to relocate; Dutch language skills are not required At least 2 years of experience in B2B customer management in Spanish and/or Portuguese Experience in sales Strong communication skills and a customer-focused mindset Accurate, structured, and proactive working style A real passion for music and musical instruments is essential. Experience as a musician, music retail employee, studio worker, or active band member is a strong advantage and will be given significant weight in our selection process. What We Offer Full-time employment (40 hours per week), initially as a 12-month fixed-term contract with the clear intention of long-term, permanent employment Salary from €2,800 gross per month, based on experience and qualifications, including pension scheme and travel allowance International working environment with open communication Some flexibility in working hours, coordinated within the team Employee and product discounts on Ibanez and TAMA products Opportunities for professional growth and development in the musical instrument industry The opportunity to work closely with world-renowned brands such as Ibanez Guitars and TAMA Drums Practical Information Company: Hoshino Europe B.V. Location: Mijdrecht (Utrecht area), Netherlands Commute: Our office is in Mijdrecht. The position requires reliable personal transportation, as the location is not easily reached by public transport. On-site parking is free of charge, and a travel allowance is provided. Work location: On-site Employment type: Full-time, fixed-term (12 months, with intent to convert to permanent)

Core Responsibilities

Process and track orders, sales activities, quotations, and customer information for Spain and Portugal, while providing pre- and post-sales support in Spanish, Portuguese, and English. Build dealer relationships, promote products by phone, resolve customer issues with the technical team, and coordinate sales and order fulfilment with internal departments.

Requirements

Native-level spoken and written Spanish and Portuguese, full professional English proficiency, at least two years of B2B customer management experience, and sales experience are required. Candidates should be based in or willing to relocate to the Netherlands, work accurately and proactively, communicate well, and have a genuine passion for music and musical instruments; hands-on music experience is a strong advantage.

Benefits

• Pension Scheme
• Travel Allowance
• Flexible Working Hours
• Employee Discounts
• Product Discounts
• Professional Growth And Development