Business Manager
Key Skills
Job Description
COO Analytics is a global analytics and technology organization within ING Analytics, delivering data, AI and digital solutions for the COO division - especially across Fraud Prevention, Financial Crime Prevention (FCFP) and Conversational Banking. Our mission is to help ING make smarter decisions, improve customer experience, strengthen risk management and unlock new opportunities through analytics, technology and AI. We are looking for a Business Manager who will work closely with the COOA Tribe Lead and Leadership Team to drive strategy execution, organizational effectiveness and operational excellence across our international teams. As Business Manager, you will act as a strategic partner to the Tribe Lead and leadership team, ensuring that COOA effectively delivers on its strategic priorities, growth ambitions and transformation agenda. You will connect strategy, people, finance, governance and execution across multiple domains, enabling leaders to focus on delivering impact. Key Responsibilities Strategy & Execution Support the development and execution of COOA's strategy and roadmap. Drive leadership priorities and follow up on key actions and deliverables. Provide structured insights and reporting to support decision making. Financial & Workforce Planning Support budgeting, headcount planning and investment management. Monitor financial performance and resource allocation. Coordinate hiring, workforce planning and growth initiatives. Governance & Operations Organize and facilitate leadership meetings, offsites, portfolio reviews, demos and tribe-wide events. Improve processes, governance and operational effectiveness. Manage risks, dependencies and strategic initiatives across domains. Communication & Stakeholder Management Prepare executive presentations, communications and leadership updates. Represent COOA in key cross-functional initiatives. Build strong partnerships across ING Analytics, business units and global stakeholders. Organizational Development Support organizational design, change initiatives and culture programs. Help develop capabilities and learning initiatives across the tribe. Foster collaboration across Fraud, FCFP, Conversational Banking and Agentic AI teams. What We Are Looking For 5+ years of experience in Business Management, Strategy, PMO, Consulting, Chief of Staff or similar roles. Strong analytical, organizational and stakeholder management skills. Experience working in complex international environments. Proven ability to manage multiple priorities and drive execution. Strong financial and planning capabilities. Excellent communication skills in English. Why Join COOA This role offers a unique opportunity to shape the future of Analytics and AI at ING. You will work directly with ING global senior leaders and contribute to high-impact Analytics initiatives across the COO division helping to drive strategy, design, build and scale up for the next generation of AI solutions. Rewards And Benefits We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions. The Benefits Of Working With Us At ING Include 25-28 vacation days depending on contract Pension scheme 13th month salary 8% Holiday payment Hybrid working Personal growth and challenging work with endless possibilities An informal working environment with innovative colleagues About Us Curious about how ING empowers people and businesses to move forward? Discover what we do and what we can offer you. Questions? Please visit our Frequently Asked Questions section to find some answers on questions you might have. Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.
Core Responsibilities
Partner with the Tribe Lead and leadership team to develop and execute strategy, monitor priorities, and provide insights that support decision-making. Coordinate financial and workforce planning, governance, communications, organizational development, and cross-domain initiatives to improve operational effectiveness and deliver strategic outcomes.
Requirements
Requires at least five years of experience in business management, strategy, PMO, consulting, Chief of Staff, or a similar role, along with strong analytical, organizational, financial planning, and stakeholder management capabilities. Candidates should be able to manage competing priorities and drive execution in complex international environments, with excellent English communication skills.
Benefits
- 25–28 Vacation Days
- Pension Scheme
- 13th Month Salary
- 8% Holiday Payment
- Hybrid Working
- Personal Growth Opportunities
- Challenging Work
- Informal Working Environment
About ING Nederland
Industry: Banking
Company size: 10,001+ employees
ING is a global bank with a strong European base. With 14,500 employees in the Netherlands, we’re one of the biggest employers in the country. Our research tells us that we stand out here because of our great working culture, competitive benefits and interesting work. We believe in sustainable progress for all, not just for the few. We aim to support and contribute to economic, social and environmental progress. Because progress doesn’t start with perfection. It starts with people, their ideas and their drive to make things better. Collaborative and inclusive We’re proud of our diverse and multinational make-up. Joining the ING team means contributing to a collaborative and inclusive culture, having a hybrid way of working and being part of the positive impact that we strive to make on people and the planet. We don’t believe in one ‘perfect’ way of doing things. The best solutions emerge when people work together, stay curious and learn from each other. You’ll get responsibility from day one, along with the trust and freedom to make your own choices and contribute your perspective. Purpose ING’s purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do. Rather than telling our people what to do, we trust them and encourage them to carve out their career in a way that works best for them. We want to enable people to grow in their own way, without being held down. Because doing great things starts by doing your thing. So, are we offering the perfect job? Maybe not. But you might find something better: a place where you can be yourself, keep growing and make an impact through the work you do.