Delivery Monitoring and Service Claims Coordinator (d/f/m)

Essity is a leading global hygiene and healthcare company. We are committed to improving the quality of life through high-quality hygiene and healthcare solutions. We sell our products and solutions in around 150 countries under many strong brands, including the global market leaders TENA and Tork, as well as well-known brands such as Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo and Zewa.

About the Role

For our Order Fulfilment Continental Team we are looking for a Delivery Monitoring and Claims Coordinator (d/f/m) in full-time to join our Professional Hygiene Continental Team.

The job typically reports to the Delivery Monitoring and Service Claims Team Leader.

What You Will Do

• Receive and manage all customer service-related claims
• Analyze service claims and coordinate with relevant internal stakeholders to resolve them
• Execute the resolution of service claims based on the outcome of the analysis
• Act as the main point of contact between Customer Service, hauliers, and warehouses to manage delivery issues impacting customers
• Collaborate with the Supply Service team to align actions that mitigate risks and minimize customer impact
• Coordinate customer requests with Customer-Facing and Supply Service teams when they may affect warehousing or transportation operations

Who You Are

Even if not all of the following points apply to you, we would be happy to get to know you and talk about the possibility of working with you!

• Experience in logistics operations and claims resolution, particularly within Customer Service and Customer Logistics
• Strong administrative and organizational skills, with the ability to manage multiple tasks and priorities simultaneously
• Proven ability to collaborate effectively with cross-functional teams and stakeholders
• Strong conflict resolution skills combined with a solution-oriented and customer-focused mindset
• Fluent English skills required; additional language skills in French, Italian, Spanish, or another European language are considered an advantage
• Knowledge of SAP or SAP S/4HANA, as well as C4 or Salesforce, is a plus

What We Can Offer You

• Compensation & Benefits 
  Competitive salary, Corporate Benefits & other employee benefits
• Learning & Development
  Comprehensive training and development opportunities, technical and individual training opportunities through e.g. digital learning platform
• Team & Collaboration
  Our culture is characterized by cohesion and commitment, we value open feedback and meet at eye level, intensive and comprehensive familiarization with the world of Essity, communities and networks in an inclusive working environment, even beyond one's own location and country
• Internationality 
  Scope for responsibility and creative freedom, challenging, exciting and varied tasks in one of the leading health and hygiene companies with renowned brands such as TENA, Tork, Jobst, Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa 
• Purpose  
  With our products, we overcome boundaries every day for greater well-being and improve the quality of life for many people worldwide through high-quality hygiene and health solutions with the greatest possible resource efficiency. As a company, we are working together with the "Business Ambition for 1.5 Degrees" initiative, we aim to become climate-neutral by 2050.

This Is Us

At Essity our Beliefs & Behaviours (Care, Collaboration, Courage and Commitment) is the foundation for our inclusive culture and as such something we are living on an everyday basis. With a purpose of Breaking Barriers to Well-being diversity, equity & inclusion is established in our core.

We are committed against discrimination on the basis of color, ethnicity, migration history, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, caregiving responsibilities, disability, chronic illness, gender identity, gender expression, genetic information and other. We explicitly welcome applications from people who are structurally, institutionally, intersectionally discriminated.

#Essity-DE #LI-Hybrid #LI-XX

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