Front Office Supervisor
€2,863.55 per month
Key Skills
Job Description
Company Description
Novotel Amsterdam City
Novotel Amsterdam City has 610 rooms, meaning that more than 1,300 guests stay at the hotel daily. The Front Office ensures that every guest has an unforgettable experience, from check-in to check-out. The Front Office consists of approximately 25 colleagues, including the Manager, 3 Supervisors, 20 Team Members, and possibly you as the Front Office Supervisor.
Job Description
Front Office Supervisor
You are outgoing and love meeting new people from all over the world. You are focused and driven to make each guest’s experience unique, while also creating a positive atmosphere within the Front Office team. In other words, you are the perfect Front Office Supervisor!
A Day as a Front Office Supervisor at Novotel
As a Front Office Supervisor, you are responsible for the daily operations of the Front Office department. You are the first point of contact for our guests, assisting them with requests and resolving complaints in a professional and creative manner. During your shifts, you help create a positive atmosphere within the Front Office team, consisting of 24 team members. In addition, you are a structured and well-organized leader, ensuring that shifts run smoothly for both yourself and the team. Besides the operational side of the Front Office, you also support various administrative tasks. These may include reviewing and writing emails, preparing staff schedules, conducting job interviews together with HR or the Front Office Manager, and leading performance reviews and training sessions. Of course, we will provide you with the guidance and support you need to succeed in these responsibilities!
Qualifications
Are You the Perfect Reception Supervisor?
Novotel Amsterdam City is looking for someone who:
- Has at least 2 years of experience as a receptionist or previous supervisory experience;
- Has knowledge of the entire Front Office department;
- Is visible in the operation, provides recognition, and fosters positive guest relationships;
- Leads and drives the achievement of various Front Office objectives;
- Has knowledge of the PMS system, OPERA / OPERA Cloud, or similar systems;
- Is outgoing and has excellent communication skills when interacting with guests;
- Is fluent in English (any additional language is a plus!).
Additional Information
We offer you:
Of course you are not alone! An ambitious team is waiting for you that will welcome you with open arms. With us, you benefit from the various benefits of working at Accor! You can count on;
- A gross salary of € 2,863.55 per month based on a 38-hour work week (the salary offered by us is 7,5% higher than the Horeca CAO scale 6);
- Excellent travel allowance from 5.0 km onwards;
- 25 vacation days based on a full-time (38-hour) working week;
- You are invited to stay in Novotel Amsterdam City to a guest experience with a person of your choosing. This includes breakfast and a 3-course dinner meal!;
- Discount for stays at all Accor hotels worldwide;
- Free parking in our hotel;
- Complimentary usage of our Technogym fitness area.
Excited to join?
Are you excited to join Novotel Amsterdam City? Then we would love to meet you! Please, send your CV and motivation letter to Lars, HR Coördinator, via or call us at +31 (0)20 43136 83.
Core Responsibilities
The Front Office Supervisor oversees daily operations, manages a team of 24, and acts as the primary point of contact for guest requests and complaints. Additionally, the role involves administrative duties such as scheduling, conducting interviews, and facilitating performance reviews.
Requirements
Candidates must have at least 2 years of experience in a reception or supervisory role and possess strong knowledge of Front Office operations. Proficiency in PMS systems like OPERA and excellent communication skills in English are required.
Benefits
- Travel allowance
- 25 vacation days
- Hotel stay experience
- Discount for stays at Accor hotels
- Free parking
- Complimentary fitness area access
About AccorHotel
Industry: Hospitality
Company size: 10,001+ employees
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.