Key Skills

Job Description

Whether you are already living in Portugal or considering relocating from abroad, this role offers the opportunity to join an international team, develop your professional skills, and experience life in Portugal. LOCATION: Porto, Portugal (Onsite)-Applicants must already have the legal right to work in Portugal. Visa sponsorship is not available for this position. WORKING SCHEDULE: Monday to Sunday; 24/7 rotational shifts; 5 days/week, 8 hours/day COMPENSATION: €1,100 gross/month paid over 14 salaries €7.63 food allowance per working day Welcome Bonus - €4,000 This bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment Accommodation support (detail are below) The Role As a Customer Support Representative, you will provide professional, efficient, and empathetic support to customers across different markets. You will handle customer inquiries, resolve issues, provide accurate information, and ensure a high-quality customer experience. Your Responsibilities Provide professional customer support through verbal and written communication Handle customer inquiries, requests, and complaints Identify customer needs and provide appropriate solutions Support more than one market when required Manage and retain large amounts of product and process information Troubleshoot customer issues and follow established procedures Handle disputes and sensitive situations professionally Prioritize tasks effectively and work with strong attention to detail Demonstrate active listening and empathy in every customer interaction Maintain a high level of service quality in a fast-paced environment Requirements Fluent verbal and written communication in Dutch C1 level of English Strong customer service and communication skills Excellent problem-solving and prioritization abilities Ability to learn, retain, and manage large amounts of information Strong attention to detail and organizational skills Ability to remain calm and professional under pressure Strong empathy and active listening skills Comfortable working in a 24/7 rotational environment Accommodation Support Candidates relocating from outside Portugal can benefit from: Accommodation support available in a shared residence, with a convenient contribution deducted from salary. Accommodation details will be discussed during the interview process No flight ticket included Why Portugal? Take the opportunity to combine your international career with life in Portugal. Join a diverse working environment, gain valuable international experience, and develop your customer service career while living in one of Europe's most attractive destinations. Ready for your next career move? Apply now and take the next step toward your international career in Portugal!

Core Responsibilities

Provide professional and empathetic customer support by handling inquiries, requests, and complaints across multiple markets. Troubleshoot issues, identify appropriate solutions, and maintain high service quality in a fast-paced environment.

Requirements

Candidates must be fluent in Dutch and possess a C1 level of English. Strong problem-solving, communication, and organizational skills are required, along with the ability to work in a 24/7 rotational shift environment.

Benefits

• Food allowance
• Welcome bonus
• Accommodation support