Reservation Agent Groups & Event Management (m/f/d) Dutch & English speaking - Amsterdam
Reservation Agent Groups & Event Management (m/f/d) Dutch & English speaking - Amsterdam
Key Skills
Job Description
Your Benefits at Minor Hotels Free online & offline training organized by our own Minor Hotels University Northern Europe. Fair, collectively agreed compensation and additional quarterly bonus Refer-a-friend bonus (500 EUR). Travel allowance of €0.23 per km, up to 30 km distance from work each way; Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. Regulated, family-friendly working time models in shifts from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. with home office options Team events: summer parties, Christmas parties, running events, etc. The opportunity to grow within our company worldwide. Your Role at a Glance Handle incoming reservation requests for groups and events in a timely and professional manner Proactively identify customer needs and provide tailored solutions Check hotel availability and allocate bookings in line with revenue management strategies Advise customers via phone and email, gather requirements, and create customized offers Collaborate closely with Sales, Revenue Management, and Banqueting teams to ensure seamless service What Makes You a Great Fit Fluent in Dutch and English, both written and spoken Proactive mindset with a strong commercial focus Confident communicator who enjoys building relationships with clients Driven and ambitious with a passion for closing deals Ability to manage a diverse portfolio of clients and priorities Curious, team-oriented, and enjoy connecting with colleagues Keywords: Groups & Events Reservation Agent (MICE) / Groups & Events Coordinator
Core Responsibilities
Handle incoming reservation requests for groups and events while identifying customer needs to provide tailored solutions. Collaborate with Sales, Revenue Management, and Banqueting teams to ensure seamless service and accurate booking allocation.
Requirements
Candidates must be fluent in both Dutch and English with a proactive and commercial mindset. Strong communication skills and the ability to manage a diverse portfolio of clients are essential for this role.
Benefits
- Free online and offline training
- Quarterly bonus
- Refer-a-friend bonus
- Travel allowance
- Employee hotel rates
- F&B discount
- Friends and family discount
- Discounts in web shops
- Home office options
- Team events
About Minor Hotels Europe and Americas
Industry: Hospitality
Company size: 10,001+ employees
Minor Hotels is a global hospitality leader with a network of more than 560 hotels across six continents. We drive growth through eight diverse hotel brands and a portfolio of related hospitality businesses. Perpetually driven by an entrepreneurial spirit, we create better brands, businesses and partnerships by always focusing on what matters most to our guests, team members and partners. Our eight diverse hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli – bringing our guests to the most desirable hotel and resort destinations around the world. We also own a collection of related hospitality businesses, including luxury residences, private jets, restaurants and bars, spa and wellness, and river cruises and rail journeys. #MinorHotels