Key Skills

Job Description

About the Role: Yardi is seeking motivated individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs), supporting our payment processing solutions. Your role as an ATAM will involve providing technical support for Yardi's payments software, which is designed to meet the unique needs of real estate markets across various European countries. You will play a key role in resolving software and payment-related issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's payment solutions. What You'll Do: Utilize your problem-solving skills to effectively troubleshoot application and payment processing issues, proactively addressing challenges and finding effective solutions. Own and manage support cases when clients face payment issues, from initial investigation through to resolution, keeping clients informed along the way. Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution. Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution. Foster strong relationships with customers across Europe, the Middle East, Asia, Australia and New Zealand, acting as a trusted point of contact Collaborate closely with Global Solutions team members across the world, actively contributing to the collective success of the team. Who You Are: Bachelor's degree in Business, Accounting, Finance, IT, or a related field. Requires proficiency in Dutch. Highly motivated, with a genuine drive to learn and grow in the field of payment processing. A strong affinity with technology, including working knowledge of SQL and APIs. A passion for numbers and strong analytical skills. High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers. Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction. Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work. Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects. Ideal to have: Previous experience in payment processing, banking, or the fintech industry; a big plus, though not required. Basic knowledge of bookkeeping and accounting principles, which will enhance your understanding and ability to address client inquiries related to payment and financial processes. Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role. Real Estate runs on Yardi. About Us: Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth. Discover the Yardi Difference: Yardi is more than just a software company – we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious "Best Place to Work", fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements. Join our exceptional team of ATAMs and embark on a rewarding journey where you can make a significant impact on the real estate industry. Apply now! #LI-Hybrid

Core Responsibilities

Provide technical support for payment processing software by troubleshooting application issues and managing support cases from investigation to resolution. Foster strong client relationships across global markets and collaborate with the Global Solutions team to ensure client success.

Requirements

Requires a Bachelor's degree in Business, IT, or a related field and proficiency in Dutch. Candidates should have a strong technical aptitude with knowledge of SQL and APIs, along with excellent customer service and analytical skills.

Benefits

• 100% Paid employee medical premiums
• Company profit-sharing plan
• Flexible work arrangements