Key Skills

Job Description

Ready to take the lead in a 4,000 m² B2C fulfilment operation? This is your opportunity to make a real impact on the heart of our operation. As our Warehouse Operations Manager, you’ll take ownership of the day-to-day warehouse operation, lead and develop our warehouse leadership team, and continuously look for smarter ways to get thousands of customer orders out the door accurately, efficiently and on time. You’ll move between the warehouse floor and the office, staying connected to daily operations while also focusing on the bigger picture. You’ll combine a visible presence on the warehouse floor with leadership, planning and performance improvement. Working closely with your warehouse team, executive management and other departments, you’ll keep operations running smoothly while continuously looking for ways to improve. From people and planning to performance and process improvement, you’ll have the freedom and responsibility to make our fulfilment operation better every day. If you love building strong teams, solving operational challenges and turning a busy warehouse into a well-oiled machine, we’d love to hear from you! What you will do · Lead and coach the warehouse leadership team, set clear responsibilities and support recruitment, onboarding, training and performance reviews in collaboration with HR. · Oversee inbound deliveries, put-away, storage, replenishment, picking, packing, dispatch and warehouse returns handling. · Set staffing and capacity requirements in line with forecast demand, promotional peaks and labour budgets; oversee the warehouse planner and review plans against service and productivity targets. · Agree operational KPIs with management and review results regularly, including on-time dispatch, order accuracy, productivity, fulfilment cost per order and inventory accuracy. · Manage labour and warehouse operating costs within agreed budgets while maintaining service quality and safe working practices. · Maintain accurate inventory through cycle counts, discrepancy investigation, stock rotation and appropriate handling of expiry dates, damaged products and returns. · Improve warehouse layouts, workflows and WMS use; document clear operating procedures and ensure they are consistently followed. · Maintain a safe, organised warehouse, coordinate equipment training, inspections and maintenance, and resolve operational disruptions with IT and service partners. · Work with Purchasing, Customer Service, Marketing and carriers to coordinate incoming stock, promotional demand and dispatch commitments. What you bring · At least four years of warehouse leadership experience, including responsibility for supervisors or shift leaders. · Experience in high-volume ecommerce/retail fulfilment, including individual-item picking, packing, dispatch deadlines and peak demand. · A proven record of improving warehouse performance, supported by examples of measurable results. · Strong people-management and communication skills and the ability to give clear feedback, develop team leaders and make sound decisions under pressure. · Practical experience with warehouse management systems and confidence using Excel or Google Sheets to analyse performance and capacity. · Professional fluency in English. Dutch is an advantage, but not required. · A degree in logistics, supply chain management or a related field is an advantage, as are warehouse automation and structured continuous-improvement experience. Equivalent practical expertise is equally welcome. What we offer · A gross monthly base salary of EUR 5,000-EUR 6,500, depending on relevant experience. · A performance-based bonus linked to clearly defined operational and leadership objectives agreed in advance. · 25 days Holiday allowance with the option to purchase up to 4 additional holiday days per year (based on a 40-hour p/week), travel reimbursement and an 40% employee discount. · Ownership of the warehouse operation, with scope to develop the team and improve how we work. · Full-time, on-site work in Eindhoven, with daytime hours Monday to Friday. INTERESTED? APPLY NOW!!! Send your CV and a short introduction. Include an example of a warehouse improvement you led, the size of the team you managed and the results you achieved.

Core Responsibilities

The Warehouse Operations Manager will oversee daily warehouse operations, including inbound, storage, picking, packing, and dispatch. They are responsible for leading the leadership team, managing operational KPIs, and driving continuous process improvements to ensure efficiency and accuracy.

Requirements

Candidates must have at least four years of warehouse leadership experience in high-volume ecommerce or retail environments. Proficiency in warehouse management systems and strong analytical skills using Excel or Google Sheets are required.

Benefits

• Performance-based bonus
• 25 days holiday allowance
• Option to purchase 4 additional holiday days
• Travel reimbursement
• 40% employee discount