Key Skills

Job Description

Job Responsibilities Network Quality KPI Management: Monitor, analyze, and continuously improve network operational and service quality KPIs. Translate new performance requirements from the platform into clear execution standards and ensure effective communication, training, and implementation across regional teams and network sites. Network Operations Data Monitoring: Monitor and analyze key operational data, including inbound and outbound parcel volumes and performance. Identify operational anomalies and potential risks in a timely manner, and leverage data analysis to identify issues and continuously improve operational efficiency and overall service quality. Service Quality KPI Monitoring: Monitor key service quality KPIs, particularly collection and delivery confirmation performance. Track KPI achievement and abnormal trends, analyze root causes, and drive relevant network sites to implement targeted improvement measures. Parcel Quality Management: Follow up on, analyze, and improve issues related to parcel damage, loss, and other operational exceptions. Drive network sites to implement standardized operating procedures and improve processes and operational standards to reduce overall damage and loss rates and enhance service quality and operational standardization across the network. Network Operations Standards Monitoring: Monitor the implementation of delivery procedures, operational processes, and relevant policies at network sites. Identify agents, franchisees, and network sites that do not meet platform standards, follow up on corrective actions, and ensure issues are effectively resolved and closed. Network Improvement and Capability Development: Organize regular skills training and operational capability development based on regional network performance and business needs. Drive continuous improvement in operational compliance, service quality, and overall network capabilities. Cross-functional Coordination: Maintain regular communication with regional teams, frontline operations teams, and network sites. Coordinate and drive the resolution of issues related to operational KPIs, service quality, and operating standards, ensuring that platform requirements are effectively implemented across regions and network sites. Requirements Education: Bachelor's degree or above preferred; candidates with a college diploma or above in Logistics Management, Statistics, Data Analytics, Business Administration, or a related field are also considered. Experience: 1–3 years of experience in the express delivery, logistics, or related industries. Experience in network operations, service quality monitoring, data analysis, or customer service management is preferred. Familiarity with key express delivery processes, including collection, sorting, line-haul transportation, and last-mile delivery, as well as common operational issues across these stages. Data Analysis Skills: Proficient in Excel for data processing, reporting, and analysis. Strong data sensitivity and attention to detail, with the ability to identify operational anomalies and potential risks in a timely manner. Problem-Solving Skills: Strong logical thinking and root cause analysis skills, with the ability to combine data analysis with practical business scenarios to identify the underlying causes of operational issues and develop targeted improvement measures. Communication and Execution Skills: Strong communication, coordination, and stakeholder management skills, with the ability to effectively communicate with regional teams, agents, franchisees, and network sites, drive corrective actions, and follow through to ensure issues are closed. Language Skills: Fluency in English as a working language. Dutch and/or French is a plus. Work Requirements: Willingness to work across different locations within the Benelux region and support overtime during peak seasons and major promotional periods when required. Preferred Qualifications Practical experience in the logistics industry in the Benelux or Europe; Experience in express delivery networks, last-mile delivery, DSP/franchisee management, or network operations; Familiarity with cross-border e-commerce and logistics business models, such as Temu and SHEIN; Experience managing European last-mile delivery networks, agents, or franchisees. 岗位职责 网点质量指标管理：负责网络各项运营及服务质量指标的日常监控、分析与改善；根据平台运营要求，及时承接新增考核指标，制定执行要求并向区域及网点进行宣导、培训和落地。 网点运营数据监控：负责网点进港、出港等关键运营数据的监控与分析，及时识别异常情况及潜在风险，通过数据分析发现运营问题，持续推动网点操作效率及整体服务水平提升。 服务质量指标监控：重点监控揽收、签收等核心服务指标，跟踪指标达成情况及异常变化，分析问题原因并推动相关网点制定及落实改善措施。 快件质量管理：负责快件破损、遗失等异常问题的跟进、分析与改善，推动网点落实标准化操作要求，通过流程及操作标准优化降低整体破损率、遗失率，提升网络服务质量及操作标准化水平。 网点操作标准监督：负责对网点派送、操作流程及相关制度的执行情况进行日常监控，识别不符合平台标准的代理区、加盟商及网点，并跟进整改进度，推动问题闭环。 网点改善与能力提升：根据区域网点运营情况及业务需求，组织开展周期性技能培训和业务能力提升，推动网点持续提升操作规范性、服务质量及运营能力。 跨部门协同：与区域、一线运营团队及网点保持日常沟通，针对运营指标、服务质量及操作规范等问题进行协调和推动，确保平台要求在区域及网点有效落地。 任职要求 学历要求：大专及以上学历，物流管理、统计学、数据分析、工商管理或相关专业。 经验要求：1-3年快递、物流或相关行业工作经验，有网点运营、服务质量监控、数据分析或客服管理相关经验；熟悉快递业务流程，包括收、转、运、派等主要业务环节及常见运营问题。 数据分析能力：熟练使用Excel进行数据处理、统计及分析，对数据敏感，工作细致严谨，能够及时发现运营数据中的异常及潜在问题。 问题分析能力：具备较强的逻辑思维及根因分析能力，能够结合数据与实际业务场景深入分析问题，并提出针对性的改善措施。 沟通推动能力：具备较强的沟通协调能力及推动能力，能够有效与区域团队、代理区、加盟商及网点沟通，推动整改措施落地并跟进问题闭环。 语言能力：英语可作为工作语言；具备荷兰语或法语能力者优先。 工作要求：能够接受长期派驻荷比卢不同区域的工作安排，业务旺季及大促期间可配合加班。 加分项 具有荷比卢或欧洲物流行业实际运营经验； 具有快递网点、末端派送、DSP/加盟商管理或网络运营相关经验； 熟悉 Temu、SHEIN 等跨境电商及物流业务模式； 有欧洲末端派送网络、代理商/加盟商管理经验。

Core Responsibilities

Monitor network operational and service quality KPIs, analyze operational data and parcel exceptions, and drive corrective actions to improve efficiency, compliance, and service quality. Coordinate with regional teams and network sites, oversee implementation of operating standards, and organize training to strengthen network capabilities.

Requirements

Candidates should have 1–3 years of experience in express delivery, logistics, or a related field, familiarity with delivery operations, and strong Excel, data analysis, problem-solving, communication, and coordination skills. A college diploma or higher is considered, a bachelor's degree is preferred, English fluency is required, and Dutch or French and Benelux or European logistics experience are advantages.