Key Skills

Job Description

Who Are We? At 4Phones, we believe every mobile device deserves a second life. For nearly 18 years, 4Phones has been one of Europe’s leading importers and distributors of smartphone and tablet spare parts, accessories, and repair solutions. We supply thousands of repair professionals, retailers, wholesalers, and webshops across Europe with high-quality products, competitive prices, and industry-leading service. Our mission is simple: to enable our customers’ success by providing reliable products, expert support, and an outstanding customer experience. From our headquarters in Valkenswaard, our international team works together every day to support the growing Right to Repair movement and help businesses succeed. About the Role We are looking for an enthusiastic and customer-focused Customer Service Representative to join our team in Rotterdam As the first point of contact for our customers, you will play an important role in creating an excellent customer experience. Whether you’re answering questions, processing orders, solving issues, or supporting after-sales requests, you’ll ensure every customer receives professional, friendly, and efficient service. You will work closely with our Sales, Logistics, Purchasing, and Warehouse teams to ensure every order is handled smoothly from start to finish. Your Responsibilities Handle customer inquiries via email and telephone. Process customer orders accurately and efficiently. Assist customers with product information, quotations, deliveries, and returns. Resolve customer issues professionally while maintaining high customer satisfaction. Coordinate with internal departments to ensure timely order fulfilment. Monitor customer orders and proactively communicate updates. Maintain accurate customer information in our ERP/CRM systems. Continuously identify opportunities to improve the customer experience. We are looking for someone who has: A completed MBO or Bachelor’s degree, preferably in Business, Communication, or a related field. At least 2 years of experience in customer service, order management, or account support, ideally within e-commerce, wholesale, distribution, or the electronics industry. Excellent verbal and written communication skills in English. Knowledge of Dutch, French, or German is a strong advantage. Experience working with ERP and/or CRM systems (NetSuite, Salesforce, Exact, or similar). Strong organisational and multitasking skills. A proactive mindset with excellent problem-solving abilities. You are someone who: Enjoys helping customers and takes pride in delivering exceptional service. Is positive, solution-oriented, and able to stay calm under pressure. Has excellent attention to detail and works accurately. Enjoys working in a fast-paced international environment. Is a reliable team player with a hands-on mentality. Is eager to learn and continuously improve. What We Offer A full-time position (36–40 hours per week). A competitive salary based on your experience and qualifications. Excellent opportunities for personal and professional development. A dynamic and international working environment with colleagues from many different nationalities. A supportive culture where your ideas and initiatives are valued. The opportunity to contribute to one of Europe’s leading companies in the smartphone repair industry. Ready to Join Us? Do you enjoy helping customers, solving problems, and making a real impact every day? Would you like to become part of a growing international company that values teamwork, quality, and customer success? Apply today and help us enable the future of repair.

Core Responsibilities

Respond to customer inquiries, process orders, provide product and delivery information, and resolve issues and after-sales requests. Coordinate with internal teams to ensure smooth order fulfilment, keep customer records accurate, and proactively communicate order updates.

Requirements

A completed MBO or bachelor's degree is preferred, along with at least two years of experience in customer service, order management, or account support. Candidates should have strong English communication skills, ERP or CRM experience, excellent organisation and problem-solving abilities, and a customer-focused, detail-oriented approach.

Benefits

• Personal And Professional Development Opportunities
• International Working Environment
• Supportive Culture