Night Front Office Host (Min/Max)
Key Skills
Job Description
At Park Plaza Victoria Amsterdam, we believe great hospitality continues long after the city goes to sleep. As our Night Front Office Host, you are one of the key points of contact for our guests throughout the night, ensuring they feel welcome, supported and well looked after at all times. With your calm, helpful and can-do approach, you will make sure our guests enjoy a smooth and memorable stay. Whether you are welcoming late arrivals, assisting with guest requests or completing the nightly financial procedures, you deliver excellent service with professionalism and a smile. Benefits Of Joining Us As Night Receptionist Birthday bonus of €250 gross, paid in the month of your birthday Competitive salary Tasty meal during your shift Industry pension plan 25 days holiday 1 extra day off for your wellbeing Exciting career opportunities within PPHE Hotel Group across Europe Discounted hotel rates, including Radisson Hotel Group hotels worldwide, plus family & friends rates 50% F&B discount at our restaurants and bars for your whole party Travel compensation of up to €250 net per month, based on full-time employment Recommend a Friend scheme, earning up to €750 for each friend who joins us 8% holiday allowance, paid annually in May Flexible working policy, where applicable Annual company parties and outings Exclusive discounts through the employee benefit store Discount on collective health insurance with VGZ Departmental incentive schemes Great online and classroom Learning & Development opportunities to support your career An extensive onboarding programme Access to the hotel gym during low-peak hours Are you the perfect match? You enjoy being the friendly and professional point of contact for our guests throughout the night. You confidently handle late check-ins, early check-outs and guest requests, always with care and a smile. You actively assist with guest queries and complaints, finding solutions and ensuring our guests feel heard and supported. Completing night audit procedures, financial reports and administrative tasks accurately is an important part of your role. You are comfortable working independently and taking responsibility during night shifts. You have excellent interpersonal and communication skills and easily connect with guests and colleagues from different backgrounds. You stay calm, organised and professional, even when unexpected situations arise. Your biggest motivation? Exceeding our guests' expectations and creating a welcoming, safe and professional environment throughout the night. Previous experience in a Front Office, Night Receptionist or Night Audit role is a plus. Hospitality is in your DNA! You share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment and Care. We are a highly diverse organisation, and we see this as one of our greatest strengths. It keeps us creative, open-minded and connected. That is why we are committed to creating an environment where everyone feels welcome and included, regardless of their background or orientation. Park Plaza. Be part of it.
Core Responsibilities
Welcome and assist guests during night shifts, including handling late arrivals, early departures, guest requests, queries, and complaints. Complete night audit procedures, financial reports, and administrative tasks accurately while maintaining a safe and welcoming environment.
Requirements
The role calls for strong interpersonal and communication skills, a calm and organized approach, and the ability to work independently during night shifts. Previous experience in front office, night reception, or night audit is a plus; no specific education requirement is stated.
Benefits
- Birthday Bonus
- Competitive Salary
- Shift Meal
- Industry Pension Plan
- 25 Days Of Holiday
- Additional Wellbeing Day Off
- Career Opportunities
- Discounted Hotel Rates
- Family And Friends Hotel Rates
- 50% Food And Beverage Discount
- Travel Compensation
- Referral Bonus
- Holiday Allowance
- Flexible Working Policy
- Company Parties And Outings
- Employee Benefit Store Discounts
- Collective Health Insurance Discount
- Departmental Incentive Schemes
- Learning And Development Opportunities
- Onboarding Programme
- Hotel Gym Access
About PPHE Hotel Group
Industry: Hospitality
Company size: 1,001-5,000 employees
PPHE Hotel Group is an international hospitality real estate company, with a portfolio of primarily prime freehold and long leasehold assets in Europe. Through its subsidiaries, jointly controlled entities and associates it owns, co-owns, develops, leases, operates and franchises hospitality real estate. Its primary focus is full-service upscale, upper upscale and lifestyle hotels in major gateway cities and regional centres, as well as hotel, resort and campsite properties in select resort destinations. PPHE Hotel Group benefits from having an exclusive and perpetual licence from the Radisson Hotel Group, one of the world's largest hotel groups, to develop and operate Park Plaza® branded hotels and resorts in Europe, the Middle East and Africa. In addition, PPHE Hotel Group wholly owns, and operates under the art'otel® brand and its Croatian subsidiary owns, and operates under the Arena Hotels & Apartments® and Arena Campsites® brands. The Group also operates a Radisson Hotel Collection and two Radisson RED properties. PPHE Hotel Group is one of the largest owner/operators of hotels in central London. Its property portfolio comprises of 51 hotels and resorts in operation, offering a total of approximately 9,700 rooms and eight campsites. PPHE Hotel Group is a Guernsey registered company with shares listed on the London Stock Exchange and is FTSE 250 Company. PPHE Hotel Group also holds a controlling ownership interest in Arena Hospitality Group, whose shares are listed on the Prime market of the Zagreb Stock Exchange.