Turkish-Speaking CX Specialist (Work Permit Sponsored)
Key Skills
Job Description
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! We are actively recruiting international talent and providing full work permit sponsorship for non-EU citizens, making it easy for you to relocate and grow your career with us. As a Customer Support Specialist with Turkish and English you will be a part of a great team and all together will: Deliver outstanding client service Achieve great customer experience and satisfaction Identify and assess customers' needs Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets As a candidate, you do not need to have experience in a similar role but you should be fluent in Turkish and English and have excellent communication skills. We Offer: Full work permit and visa sponsorship assistance ✓ Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance More than fifty benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects! Ready to start your international career journey? Apply now! About us: TELUS Digital Bulgaria is the country's largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
Core Responsibilities
Deliver customer support in Turkish and English, aiming for excellent service and customer satisfaction. Assess customer needs and handle general inquiries, product support, and troubleshooting through phone, email, chat, or tickets.
Requirements
Applicants must be fluent in Turkish and English and have excellent communication skills. Previous experience in a similar role is not required.
Benefits
- Work Permit and Visa Sponsorship Assistance
- Relocation Bonus
- Company-Provided Accommodation
- Fully Paid Training
- Career Development Opportunities
- Additional Health Insurance
- Employee Referral Bonuses
About TELUS Digital
Industry: IT Services and IT Consulting
Company size: 10,001+ employees
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of end-to-end, integrated capabilities include digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX™ is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds. Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work.