Key Skills

Job Description

About the Role We are looking for a customer-focused Billing and Collections Agent to join a fast-paced billing team. This position supports accounts receivable and collections while helping customers resolve billing questions, payment delays, disputes, and account discrepancies. The ideal candidate combines strong customer service experience with excellent communication, organization, and problem-solving skills. Key Responsibilities Contact customers regarding outstanding balances and follow up on overdue payments. Respond to billing inquiries and explain invoices, account balances, and payment options. Resolve payment discrepancies, disputes, and reconciliation issues professionally. Monitor incoming payments and maintain accurate accounts receivable records. Coordinate payment arrangements and document collection activities. Monitor the invoicing system to ensure invoices are delivered accurately and on time. Collaborate with Finance, Account Management, Operations, and Customer Experience teams. Maintain organized records of payments, adjustments, communications, and collection efforts. Support process improvements and help create or update billing and collections procedures. Analyze accounts receivable information to identify risks, trends, and improvement opportunities. Requirements Previous customer service experience is required. Experience handling billing questions, payment concerns, disputes, or sensitive customer situations. Strong written and verbal communication skills. Excellent attention to detail, organization, and follow-up. Comfortable using CRM platforms, Google Workspace, and B2B software. Ability to collaborate across teams and work effectively in a fast-paced environment. Results-oriented approach with the ability to take initiative and resolve issues independently. Preferred Qualifications Experience in billing, collections, accounts receivable, or order-to-cash processes. Previous experience in a startup or rapidly growing company. Bachelor’s degree in Business Administration, Finance, Accounting, or a related field, or equivalent professional experience. Experience developing procedures, knowledge-base content, or process documentation.

Core Responsibilities

Contact customers about overdue balances, answer billing questions, resolve payment discrepancies and disputes, and coordinate payment arrangements. Maintain accurate accounts receivable records, monitor invoice delivery and payments, collaborate across teams, and identify process improvements and account trends.

Requirements

Previous customer service experience and experience handling billing questions, payment concerns, disputes, or sensitive customer situations are required, along with strong communication, organization, attention to detail, and follow-up skills. Candidates should be comfortable with CRM platforms, Google Workspace, and B2B software; billing, collections, accounts receivable, or order-to-cash experience and a business-related bachelor’s degree or equivalent experience are preferred.