Key Skills

Job Description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities. QUALIFICATIONS: Minimum hiring, language and physical requirements to perform the job. Hiring Requirements: Minimum one-year experience in a customer contact position within the hotel field or related industry. Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required. Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively. Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions. Ability to operate basic office equipment, including telephones, computers and copy machines. Completion of high school or basic education equivalency preferred. Must be willing to work onboard for 5-6 months. Language Requirements: Required to speak English clearly and distinctly. Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential. How to apply? Apply thru https://rclctrac.com/pages/description/182/no or click 'APPLY' from this post upload your Photo and updated Resume

Core Responsibilities

The Guest Service Officer is responsible for resolving guest issues and concerns through active listening and effective communication. They must maintain high guest satisfaction while interacting professionally with guests, department heads, and shipboard employees.

Requirements

Candidates must have at least one year of experience in customer contact within the hotel or related industry and one year of cash handling experience. Proficiency in English is required, and the ability to speak additional languages is considered essential.