Key Skills

Job Description

🚀 Hiring: IT Infrastructure / Site Support 📍 Location: Groningen, Netherlands 🏢 Work Model: Onsite – 5 days/week 💼 Experience: 5–10 Years 📅 Duration: Long-term 🗣️ Language: Dutch & English – Proficient 🔑 Mandatory Skills Strong experience in IT Infrastructure / Site IT Support, particularly in R&D, manufacturing, or shop-floor environments. Experience working in GxP-regulated environments. Strong knowledge of IT infrastructure, networking, Windows, applications, and end-user services. Hands-on experience with ServiceNow, CMDB, and ITSM. Knowledge of IT security, vulnerability, risk, compliance, and data integrity. Strong stakeholder management and project coordination skills. Ability to act as SPOC / Project Lead for local IT requirements. Dutch and English proficiency is mandatory. Shopfloor Field Support experience is mandatory. 🎯 Key Responsibilities Provide onsite operational and project support for R&D, laboratory, and manufacturing IT systems. Support GxP compliance, validation, security, and data-integrity requirements. Coordinate incidents, service requests, projects, and site IT activities through ServiceNow. Maintain CMDB, dashboards, Kanban boards, and service metrics. Coordinate with Manufacturing, Laboratory, Logistics, Engineering, Service Desk, and L2 teams. Support networking, Windows, databases, backup, hardware, user access, desktop, and collaboration services. Drive local IT projects, process improvements, automation, and service resolution.

Core Responsibilities

Provide onsite operational and project support for R&D, laboratory, and manufacturing IT systems while ensuring GxP compliance and data integrity. Coordinate incidents, service requests, and site IT activities through ServiceNow while maintaining infrastructure documentation.

Requirements

Requires 5-10 years of experience in IT infrastructure and site support within GxP-regulated manufacturing or R&D environments. Proficiency in Dutch and English is mandatory, along with strong technical knowledge of networking, Windows, and IT security.