Key Skills

Job Description

Customer Service & Sales Coordinator | Uden, Netherlands | 40 hours per week Do you enjoy helping customers, keeping things organised, and making sure everything runs smoothly behind the scenes? Are you looking for a varied role where customer service, sales support, and international teamwork come together? Then we'd love to meet you! At DOLAV Plastic Products, we're looking for a Customer Service & Sales Coordinator to join our European team in Uden. You'll be an important link between our customers, sales colleagues, and internal operations, helping us deliver excellent service while supporting our commercial activities across Europe. What will you be doing? No two days will be exactly the same! You'll combine customer communication, order management, and sales coordination in a hands-on role. Your main responsibilities will include: Being a friendly and professional first point of contact for customers, handling inquiries and providing product information. Managing customer orders from initial request through processing and follow-up. Preparing and supporting quotations, invoices, and order documentation. Working closely with our international sales team to ensure customers receive timely and accurate information. Maintaining customer records, pricing information, and sales data in our systems. Supporting the identification of new business opportunities and following up on customer requests. Coordinating with internal departments to resolve issues and ensure smooth order fulfilment. You'll have the opportunity to build relationships with customers and colleagues across different European markets while developing your commercial and operational knowledge. What are we looking for? We're looking for someone who is organised, proactive, customer-focused, and comfortable working in a busy international environment. Ideally, you bring: Around 2 years or more of experience in customer service, sales support, order management, or a similar administrative/commercial role. Excellent English communication skills, both written and spoken. Good Excel skills and confidence working with data. Experience with ERP or CRM systems. Strong organisational skills and attention to detail. A practical, solution-oriented approach and the ability to manage multiple priorities. Nice to have, but not essential: Dutch and/or German language skills. Experience with SAP Business One. Experience in manufacturing, logistics, or a technical product environment. The ability to understand technical product specifications or drawings. Don't tick every box? If you have relevant experience, enjoy working with customers, and are motivated to learn, we'd still love to hear from you. What can you expect from us? A full-time position of 40 hours per week. A fixed-term employment contract with the possibility of extension. 8% holiday allowance. Travel expense reimbursement. Hybrid working opportunities following successful completion of the onboarding period. An international working environment with colleagues and customers across Europe. A varied position combining customer service, commercial support, and coordination. The opportunity to take ownership of your work and contribute to improving our processes. A collaborative team where communication and initiative are valued. The opportunity to develop your knowledge of our products, customers, and international operations. You'll be based at our Uden office and report to the Head of Distributors Europe. About DOLAV DOLAV is an international manufacturer of durable plastic containers and material-handling solutions used across industries such as food processing, agriculture, logistics, and manufacturing. At DOLAV Benelux, we combine the reach of an international organisation with a practical, hands-on working environment. Interested? Let's talk! We'd love to hear from you. Apply through LinkedIn with your CV and tell us a little about yourself. We look forward to meeting you! DOLAV Benelux B.V. is an equal opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

Core Responsibilities

The role involves acting as the primary point of contact for customers, managing the full order lifecycle, and providing administrative support to the sales team. You will coordinate with internal departments to ensure accurate order fulfillment and maintain precise sales data within company systems.

Requirements

Candidates should have at least 2 years of experience in customer service, sales support, or order management, along with strong organizational and data management skills. Proficiency in English is required, while experience with ERP/CRM systems and technical product environments is considered a plus.

Benefits

• 8% Holiday allowance
• Travel expense reimbursement
• Hybrid working opportunities