Key Skills

Job Description

Job Description Job Title: Service Delivery Manager Job Location: Utrecht, Netherlands At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet. Job Summary At Tetra Pak, we help food producers deliver safe and sustainable food solutions worldwide. We are looking for a Service Delivery Manager to lead our field service team in the Netherlands and ensure the high-quality delivery of maintenance, upgrades, installations and troubleshooting services for our customers. In this role, you will lead a team of approximately 10–12 Service Engineers and play a key role in developing people, improving service delivery and supporting customer satisfaction. You will report to the Customer Service Operations Director France & Benelux and work closely with customers, planners, account managers and technical specialists. What You Will Do Lead, coach and develop a team of approximately 10–12 Field Service Engineers Support competence development and ensure resource readiness for current and future customer needs Ensure services are delivered safely, efficiently and according to agreed quality standards Drive customer satisfaction through strong service performance and issue resolution Support engineers in troubleshooting and resolving complex technical challenges Collaborate with customers and account teams on continuous improvement initiatives Work closely with planning functions to optimize resource utilization and service delivery Drive employee engagement, performance and operational excellence Monitor departmental performance, utilization and profitability Ensure compliance with company policies, health and safety requirements and HR processes We believe you have Fluent in Dutch and English Technical or engineering degree, or equivalent experience Experience in food processing, packaging or related industries is an advantage Proven experience in service operations, field service management or technical customer support Experience leading and developing teams, including remote employees Strong communication and stakeholder management skills Customer-focused mindset with a practical approach to problem solving Good understanding of mechanical, electrical and automation systems 50% willingness to travel regularly within the Netherlands We Offer You A variety of exciting challenges with ample opportunities for development and training in a truly global landscape A culture that pioneers a spirit of innovation where our industry experts drive visible results An equal opportunity employment experience that values diversity and inclusion Market competitive compensation and benefits with flexible working arrangements Apply Now If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/. Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.

Core Responsibilities

Lead, coach, and develop a team of field service engineers to ensure high-quality maintenance, installation, and troubleshooting services. Drive customer satisfaction and operational excellence by monitoring performance and collaborating with internal and external stakeholders.

Requirements

Requires a technical or engineering degree and proven experience in service operations or field service management. Candidates must be fluent in Dutch and English and possess strong leadership and technical troubleshooting skills.

Benefits

• Training and development opportunities
• Flexible working arrangements
• Competitive compensation