Key Skills

Job Description

岗位职责 运输任务安排：根据运力规划方案及实际货量，制定每日运输计划，合理安排供应商、车辆、司机、车型、线路及发车时间，确保运输任务有序执行。 车辆及人员调度：对接运输供应商落实车辆及司机资源，根据实际货量、现场作业情况及临时需求，及时调整车辆及司机安排，确保运力与业务需求匹配。 运输过程监控：通过运输管理系统、GPS及日常沟通渠道，实时跟踪车辆到场、发车、在途及到达情况，及时掌握运输任务执行进度，确保运输计划按时完成。 运输异常处理：及时识别和处理车辆迟到、临时缺车、车辆故障、交通拥堵、运输延误等异常情况，协调供应商、Hub、Depot及相关业务团队制定并落实解决方案。 现场及跨部门协同：对接 Hub、Depot、仓库及相关业务部门，及时同步车辆安排、运输进度及异常处理情况，确保各环节信息及时、准确传递。 系统操作及数据维护：负责运输任务创建、车辆及司机信息录入、运输节点跟踪、异常登记及相关运输数据维护，确保系统信息完整、准确。 运输时效管理：跟踪并统计车辆发车、运输及到达时效，分析异常线路及运输延误原因，跟进供应商整改，持续提升运输时效及服务质量。 高峰期运力保障：根据高峰期运力保障方案，跟进车辆及司机到位情况和运输任务执行情况，及时协调临时增车及备用运力，保障高峰期运输任务稳定运行。 数据及对账支持：负责运输对账基础数据整理、异常扣款记录及相关数据核对，并完成其他日常运输调度及运营支持工作。 任职要求 语言能力：英语可作为工作语言，能够进行日常工作沟通、邮件及系统操作。 工作经验：具备运输调度、物流运营、车队管理或相关工作经验，有快递、物流、运输行业经验者优先。 沟通协调：具备良好的沟通协调能力，能够与供应商、司机、Hub、及内部业务团队高效协作。 问题处理：具备较强的应变能力和问题解决能力，能够及时处理车辆迟到、缺车、故障、拥堵及运输延误等突发情况。 数据及系统能力：熟悉Excel及常用办公软件，具备一定的数据整理和分析能力；能够熟练使用运输管理系统、GPS等相关系统者优先。 工作方式：责任心强，执行力强，能够适应物流运输行业的工作节奏及高峰期工作压力。 Job Responsibilities Transport Planning: Develop daily transport plans based on capacity planning and actual shipment volumes, and coordinate suppliers, vehicles, drivers, vehicle types, routes, and departure times to ensure smooth execution of transport operations. Vehicle and Driver Dispatching: Coordinate with transport suppliers to secure vehicle and driver resources, and adjust vehicle and driver arrangements in a timely manner based on actual shipment volumes, on-site operations, and ad hoc requirements to ensure sufficient capacity. Transport Monitoring: Monitor vehicle arrival, departure, in-transit status, and arrival through transport management systems, GPS, and daily communication channels. Track transport execution progress and ensure transport plans are completed on time. Transport Exception Management: Identify and resolve transport exceptions such as late arrivals, vehicle shortages, vehicle breakdowns, traffic congestion, and transport delays. Coordinate with suppliers, Hubs, Depots, and relevant business teams to develop and implement solutions. On-site and Cross-functional Coordination: Coordinate with Hubs, Depots, warehouses, and relevant business teams, and ensure timely and accurate communication of vehicle arrangements, transport progress, and exception handling. System Operations and Data Maintenance: Create transport tasks, maintain vehicle and driver information, track transport milestones, record exceptions, and maintain relevant transport data to ensure system information is complete and accurate. Transport Performance Management: Track and analyze vehicle departure, transportation, and arrival performance, identify the causes of delays and issues on specific routes, follow up with suppliers on corrective actions, and continuously improve transport efficiency and service quality. Peak Period Capacity Management: Follow up on vehicle and driver availability and transport execution during peak periods, coordinate additional vehicles and backup capacity when required, and ensure stable transport operations during peak periods. Data and Reconciliation Support: Prepare basic transport reconciliation data, maintain records of exception-related deductions, perform relevant data checks, and provide other daily transport dispatching and operational support. Requirements Language Skills: Proficient in English as a working language, with the ability to communicate effectively in daily work, handle emails, and operate relevant systems. Work Experience: Experience in transport dispatching, logistics operations, fleet management, or a related field. Experience in express delivery, logistics, or transportation is preferred. Communication and Coordination: Strong communication and coordination skills, with the ability to work effectively with suppliers, drivers, Hubs, Depots, and internal business teams. Problem Solving: Strong adaptability and problem-solving skills, with the ability to respond promptly to unexpected situations such as vehicle delays, vehicle shortages, breakdowns, traffic congestion, and transport delays. Data and System Skills: Proficient in Excel and common office software, with basic data management and analytical skills. Experience with transport management systems, GPS, or other relevant systems is preferred. Working Style: Strong sense of responsibility and execution, with the ability to adapt to the fast-paced nature of logistics and transportation operations and work under pressure during peak periods.

Core Responsibilities

The Transport Dispatch Specialist is responsible for developing daily transport plans and coordinating vehicle and driver resources to ensure efficient operations. They also monitor transport progress, handle exceptions such as delays or shortages, and maintain accurate data within transport management systems.

Requirements

Candidates should have experience in transport dispatching, logistics, or fleet management, along with strong communication and problem-solving skills. Proficiency in English, Excel, and transport management systems is required to effectively manage daily operations and cross-functional coordination.