Key Skills

Job Description

With your communicative personality and problem-solving skills, you enjoy providing a high level of service to our internal and external customers. Together with the Sales Representative, you are the first point of contact for our Italian and German-speaking customers and you ensure excellent support is provided by answering calls, e-mails, solving queries and preparing agreements in an accurate and timely manner. As a Customer Relations Representative you help drive continuous improvement regarding the customer experience for our customers in Europe, whilst liaising with the local sales teams to deliver best-in-class service. To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines. Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, MasterData and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference. Key Responsibilities Handle questions from internal and external customers on the phone and via email during office hours Process returns and invoice corrections in our SAP system Prepare agreements for evaluation, loan, rental and purchases Interpret and assign customer requests to the appropriate departments and teams Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together What You Bring 1-3 years of relevant experience in customer service, hospitality or a similar position Good knowledge of MS Office and Windows-based computer applications Experience with SAP is preferred Fluent oral and written communication skills in Italian and English Knowledge of German is an advantage Excellent organizational skills, able to work in a structured manner and adhere to deadlines What We Offer An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs 27 paid vacation days (based on fulltime contract) with option to purchase five additional days This is mainly an on-site role with hybrid options Commuting allowance of €0,25/km or full coverage of public transportation costs A wide variety of internal trainings and development possibilities and a tuition program for external trainings The opportunity to pro-actively work on your vitality and fitness State-of-the-art facilities, including green areas, in-house restaurant and gym Additional benefits, such as: Attractive pension scheme (your contribution at 4%, ours at 12%) €50 net monthly health insurance contribution Two (paid) days per year dedicated to volunteering activities Several fun company events and meaningful initiatives organized throughout the year At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in an environmentally friendly and international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities. If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you. Interested? Would you like to be part of our expanding team? If the answer is yes, we'd love to get to know you and look forward to hearing from you! For more information regarding our hiring process, click here. If you have any questions, feel free to contact us via [email protected] or +31 (0)33 7548713. Please submit your application through our careers website only. Sending an email in addition to your application will not increase your chances of being selected. Not the right job for you? Take a look at our other vacancies and follow us on LinkedIn.

Core Responsibilities

The role involves acting as the primary point of contact for Italian and German-speaking customers to provide support via phone and email. Responsibilities include processing returns, managing invoice corrections, preparing agreements, and resolving customer disputes within the SAP system.

Requirements

Candidates should have 1-3 years of experience in customer service or hospitality and possess fluent communication skills in Italian and English. Proficiency in MS Office and experience with SAP are preferred, along with strong organizational abilities.

Benefits

• 27 paid vacation days
• Commuting allowance
• Public transportation coverage
• Internal trainings
• Tuition program
• Pension scheme
• Health insurance contribution
• Volunteering activities
• Company events
• In-house gym
• In-house restaurant