Client Service Associate (French + Dutch Speaking)
Key Skills
Job Description
The economy is always in motion. Developments on a macroeconomic level have a major influence on how the stock market behaves. Will the interest rates rise or fall? How will this affect the stock market? And how does consumer confidence relate to the current stock market climate? If you have a genuine interest in financial markets, and helping our investment clients gives you energy, then read on. As a Client Service Associate, you will be part of the dynamic department, consisting of 65+ Investment Specialists. The team supports our wider Global Sales efforts and is responsible for increasing customer satisfaction (NPS - Net Promoter Score). You will receive structured training from our professional and experienced leads, developing your investment expertise and knowledge. As your knowledge develops you will be able to answer complex client questions about investment products like turbos, futures and options, giving product related advice and sharing insights about current market events. You will develop solid relationships, exceed client expectations, and grow your knowledge about the investment world. Responsibilities Customer support related queries helping customers to access information and use the platform; Answering queries regarding investment products (options, turbos, futures etc.) and trading systems Providing information about Saxo Bank products (Self-Investing and Asset Management) and proactively offering these product options Dialogue with clients about investment opportunities and informing about current events in the market Complete internal training and courses such as DSI Securities Trader and DSI Integrity Your Profile Fluency in French and Dutch so you can help our clients effectively (CEFR/IELTS level C1 and above) You are organized, eager to learn and able to stay on top of several tasks at the same time; You enjoy helping clients and have a curious and problem-solving mindset Completed secondary education (e.g., MBO/junior college/ lycée high school/A-levels/Secondary level 2 etc) Can demonstrate you have a genuine interest in learning about investing and financial markets We get curious people invested in the world When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future! How To Apply Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Core Responsibilities
Provide customer support regarding investment products and trading systems while helping clients navigate the platform. Proactively offer product options and engage in dialogues about market events and investment opportunities.
Requirements
Fluency in French and Dutch at a C1 level or higher is required. Candidates must have a secondary education and a genuine interest in learning about financial markets and investing.
Benefits
- Structured training
- Career development
- International environment
About Saxo Bank
Industry: Financial Services
Company size: 1,001-5,000 employees
At Saxo we believe that when you invest, you unlock a new curiosity for the world around you. Discovering an intuitive desire within to actively learn, explore, and ask questions, you will engage with new companies, new communities, maybe even new countries. You could call this an appetite or passion for new knowledge and skills. We call it curiosity. Ultimately everything we do as a company is focused on getting curious people invested in the world by giving our clients more ways to make more of their money. We began in Copenhagen, Denmark in 1992 with a clear vision: to make the global financial markets accessible for more people. In 1998, we launched one of the first online trading platforms in Europe, providing professional-grade tools and easy access to global financial markets for anyone who wanted to invest. Today we are a well-capitalised Danish (EU) bank with top capital ratios and positive rating from S&P, trusted by over 1.2 million clients. As an international award-winning investment firm for investors and traders who are serious about investing, our clients enjoy regulated and reliable access to over 71,000 financial instruments on our industry-leading platforms. Keeping our headquarters in our beloved Denmark, we have expanded our reach to having more than 70 nationalities employed in offices in 14 countries. We are proud of our Scandinavian heritage and we are committed to the values of trust, fairness, and security. We believe this gives our clients the confidence to be adventurous and curious. Curiosity can lead you to places you never could have imagined. When you invest, you stimulate the mind, you see new perspectives, and you broaden your horizons. Personal transformation is inevitable as you develop a sincere interest and curiosity for not only the world, but also for others. At Saxo our greatest hope is for everyone to become engaged, to feel empowered, and to Be Invested.