Key Skills

Job Description

As a seasoned Sr./Lead Service Designer navigate ambiguity confidently and solve challenges from an end to end perspective. Ability to operate independently and simply take ownership to make things happen in all project phases - from scoping to delivering results promptly without compromising on excellence! Ability to thrive in complex cross-functional setup, influencing the stakeholders and driving strategic decisions that lead to meaningful outcomes. Hard Skills Conduct Qualitative and quantitative user insights and analyzing Create Ecosystem/Capability maps of existing portfolio of tools Heuristic evaluation of Digital tools Set-up and execute customer and user research to identify customer needs and pain points (formative and evaluative) Create Status-Quo and Future states User journeys, flows with pain points, needs etc. Map Opportunity areas Write use cases & scenarios, Product features Define Service blueprints, key service moments, Service architecture; People, Process and Technology enablers Visual communication, and story telling Ability to facilitate cross-functional stakeholder co-creation sessions and workshops Creating experience prototypes, getting your hands dirty incl. Figma fluency in UX Design Ability to work comfortably and seamlessly with other designers in translating the intangibles to tangibles Soft Skills Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning). Ability to deal with ambiguity and translating high complexity into experiential design statements Effective communication such as explaining rationale, explaining strategic/ecosystemic concepts in easy manner (incl. story telling) Collaboration and incorporating ideas of other functions such as developers, clients, and team members (incl. design-thinking) Ability to think in systems and communicate complexity effectively to stakeholders.

Core Responsibilities

You will lead service design initiatives from scoping to delivery, navigating complex cross-functional environments to drive strategic outcomes. Your role involves creating user journeys, service blueprints, and prototypes while facilitating co-creation sessions with stakeholders.

Requirements

The ideal candidate is a seasoned designer with strong expertise in user research, ecosystem mapping, and Figma. You must possess the ability to translate high-level complexity into tangible design statements and effectively influence stakeholders.