IT Project Delivery Manager - Marketing & Sales (ERP Focus)
Key Skills
Job Description
Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. The Role Technology sits at the heart of modern life sciences. In LS DDIT Marketing & Sales, we drive innovation, automation, and a suite of solutions that create strong business value. As the IT Project Delivery Manager for Marketing and Sales Technology, you’ll own end-to-end delivery of complex ERP & Customer Relationship Management (CRM) programmes, including ERP integrations with Salesforce, marketing automation, and eCommerce (B2B and B2C). You’ll shape delivery governance, manage budgets and roadmaps, align diverse stakeholders, and ensure every project is on time, within scope, and of the highest quality. This role suits someone who thrives at the crossroads of technology, business strategy, as well as cross-functional and global collaboration. You are ready to make a measurable impact on our Life Science business outcomes. Who You Are A self-starter who prioritizes effectively, makes sound decisions, and delivers results in a complex, global environment with minimal supervision. Degree in Information Technology, Computer Science, Business Informatics, or related field, or equivalent professional experience. PMP, PRINCE2, SAFe, or similar certification is a plus. Proven track record delivering IT projects/programmes, ideally involving ERP implementations and integrations with CRM, marketing automation, and eCommerce platforms. Strong knowledge of SAP environments (ECC and/or S/4HANA), with exposure to SAP SD, MM, and enterprise integration architectures. Experience leading projects with agile, waterfall, or hybrid delivery approaches, overseeing scope, governance, timelines, budgets, risks, and outcomes. Excellent communication, presentation, and stakeholder-management skills; ability to build trusted relationships and influence at all levels, including senior leadership. Experience coordinating testing and deployment activities (UAT, cutover planning, data reconciliation, transition to operations, post-go-live support). Familiarity with security, privacy, and data governance in regulated environments. Salesforce exposure and related commercial processes are advantageous. Proficiency with project management and collaboration tools (e.g., Jira, MS Project, or similar). Fluent in English (written and spoken); ability to tailor communication to diverse audiences What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress! Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!
Core Responsibilities
The IT Project Delivery Manager will oversee the end-to-end delivery of complex ERP and CRM programs, including integrations with marketing automation and e-commerce platforms. They are responsible for shaping delivery governance, managing budgets, and aligning diverse stakeholders to ensure project success.
Requirements
Candidates must have a degree in Information Technology, Computer Science, or a related field, along with a proven track record in managing IT projects and ERP implementations. Strong knowledge of SAP environments and experience with agile or hybrid delivery methodologies are essential for this role.
About Merck Life Science
Industry: Biotechnology Research
Company size: 10,001+ employees
Together with our colleagues, customers and stakeholders, we impact life and health with science. Before researchers can make scientific breakthroughs, they must have access to state-of-the-art tools, services and expertise to perform experiments and engineer new products. That’s where we come in. We offer one of the broadest portfolios in the industry for scientists, best-in-class products for pharmaceutical development and manufacturing, and a fully integrated service organization to support CDMO and contract testing across traditional and novel modalities. Our vision is a world where our innovative products, services and digital offerings help create solutions for people globally and a sustainable future for generations to come. Merck is a global science and technology company with around 60,000 employees in more than 66 countries. Not intended for US & CA visitors.