Key Skills

Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. We are on a growth journey – now looking for a Technical Helpdesk Engineer to support our clients from technical point of view. About the position Are you technically skilled, customer-focused, and energized by solving challenging issues? Then this is your opportunity to make an impact within an international brand with strong products and a close-knit local team. At Dometic, everything revolves around smart, reliable solutions for life on the move. Our customers count on quality, expert advice, and service that goes beyond simply providing an answer. To support our business customers in the Benelux even better, we are looking for an enthusiastic Technical Helpdesk Engineer who effortlessly combines technical expertise with customer focus. In this varied role, you will be the technical point of contact for dealers, service partners, and distributors. You will become part of a dedicated team within Dometic Benelux, report to the Service Manager, and make a visible contribution every day to satisfied customers, strong service, and lasting relationships. As a Technical Helpdesk Engineer, you are the specialist who supports customers by phone and email with product questions, malfunctions, and technical challenges. You actively think along, ask the right questions, and provide clear, practical solutions. Where needed, you quickly coordinate with colleagues or service partners, ensuring that customers feel well supported. In this role, you will enjoy plenty of variety and responsibility. Your Main Responsibility Helping customers quickly, professionally, and in a friendly manner with technical questions by phone and email. Supporting internal and external sales teams with your technical knowledge and practical advice. Clearly analyzing complex issues, taking a solution-oriented approach, and carefully escalating when necessary. Diagnosing and repairing products in the Service Center, continuously expanding your product knowledge and keeping it directly applicable. Handling complaints and warranty requests in a professional, customer-focused, and careful manner. Contributing to a strong service experience by identifying and sharing opportunities for improvement. What do we offer? At Dometic, you will have the opportunity to further develop your technical knowledge, take responsibility, and work with colleagues who take pride in their profession. You will join an international organization with strong brands, short lines of communication, and a pleasant working atmosphere. A suitable salary that matches your knowledge, experience, and added value. The option to make use of the bicycle plan. A varied role with a high level of independence, responsibility, and room for further development. 27 vacation days based on full-time employment, with the option to purchase additional leave days. A good pension scheme and an active staff association. A contribution toward your supplementary health insurance. Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us! A suitable background would be the following in terms of qualifications and experiences: MBO/HBO level in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or a comparable field. Good command of Dutch and English, both spoken and written. Commercial awareness and a customer-oriented mindset. Experience in technical customer support within the camper and caravan industry is an advantage. To be successful in this role, we believe that you possess the following skills, competencies & characteristics: You are someone who understands technology and can guide customers toward a solution in a pleasant and clear way. You think in possibilities, remain calm when dealing with complex questions, and enjoy applying your knowledge in practice every day. Dometic's Core Values To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things. Are you our next star? Then we would love to see your application. Selection is being made on a rolling basis. ******************************** Technical Helpdesk Engineer Ben jij technisch sterk, klantgericht en krijg je energie van het oplossen van uitdagende vraagstukken? Dan is dit jouw kans om impact te maken binnen een internationaal merk met sterke producten en een hecht lokaal team. Bij Dometic draait alles om slimme, betrouwbare oplossingen voor onderweg. Onze klanten rekenen op kwaliteit, deskundig advies en service die verder gaat dan alleen een antwoord. Om onze zakelijke klanten in de Benelux nog beter te ondersteunen, zoeken wij een enthousiaste Technical Helpdesk Engineer die techniek en klantgerichtheid moeiteloos combineert. In deze veelzijdige functie ben jij hét technische aanspreekpunt voor dealers, servicepartners en distributeurs. Je wordt onderdeel van een betrokken team binnen Dometic Benelux, rapporteert aan de Service Manager en draagt iedere dag zichtbaar bij aan tevreden klanten, sterke service en duurzame relaties. Wat ga je doen? Als Technical Helpdesk Engineer ben jij de specialist die klanten telefonisch en per e-mail verder helpt met productvragen, storingen en technische uitdagingen. Je denkt actief mee, stelt de juiste vragen en zorgt voor duidelijke, praktische oplossingen. Waar nodig schakel je snel met collega’s of servicepartners, zodat de klant zich goed geholpen voelt. In deze rol krijg je veel afwisseling en verantwoordelijkheid. Je houdt je onder andere bezig met: •Klanten snel, vriendelijk en deskundig helpen met technische vragen via telefoon en e-mail. •Interne en externe verkoopteams versterken met jouw technische kennis en praktische adviezen. •Complexe vraagstukken helder analyseren, oplossingsgericht aanpakken en zorgvuldig escaleren wanneer dat nodig is. •Producten diagnosticeren en repareren in het Service Center, waardoor je productkennis continu groeit en direct toepasbaar blijft. •Klachten en garantieaanvragen professioneel, klantgericht en zorgvuldig afhandelen. •Bijdragen aan een sterke servicebeleving door kansen voor verbetering te signaleren en te delen. Jij bent iemand die techniek begrijpt én klanten op een prettige manier meeneemt in de oplossing. Je denkt in mogelijkheden, blijft rustig bij complexe vragen en vindt het leuk om je kennis dagelijks in de praktijk toe te passen. •MBO-/HBO-niveau in Autotechniek, Werktuigbouwkunde, Elektrotechniek of vergelijkbaar. •Goede beheersing van het Nederlands en Engels, zowel mondeling als schriftelijk. •Commercieel inzicht en een klantgerichte instelling. •Ervaring in technische klantenondersteuning in de camper- en caravanbranche is een pré. Wat bieden we jou? Bij Dometic krijg je de ruimte om je technische kennis verder te ontwikkelen, verantwoordelijkheid te nemen en samen te werken met collega’s die trots zijn op hun vak. Je komt terecht in een internationale organisatie met sterke merken, korte lijnen en een prettige werksfeer. •Een passend salaris dat aansluit bij jouw kennis, ervaring en toegevoegde waarde. •De mogelijkheid om gebruik te maken van het fietsplan. •Een afwisselende functie met veel zelfstandigheid, verantwoordelijkheid en ruimte om je verder te ontwikkelen. •27 vakantiedagen bij een fulltime dienstverband, met de mogelijkheid om extra verlofdagen bij te kopen. •Een goede pensioenregeling en een actieve personeelsvereniging. •Een bijdrage aan je aanvullende zorgverzekering. Dometic is a global outdoor technology company dedicated to making mobile living easy. Leveraging our core expertise in cooling, heating, power and electronics, mobility and space optimization, we enable more people to connect with nature and enjoy a greater sense of freedom outdoors. We do this by designing smart, sustainable and reliable products with outstanding design. Millions of people worldwide use our solutions while camping or exploring nature in RVs, boats and cars. Our portfolio includes installed products for land vehicles and boats, as well as standalone solutions for outdoor enthusiasts. We employ approximately 7,000 people globally and sell our products in more than 100 countries. In 2025, we reported net sales of SEK 21 billion (USD 2.3 billion) and are headquartered in Stockholm, Sweden.

Core Responsibilities

Provide technical support to dealers and distributors via phone and email while diagnosing and repairing products in the Service Center. Analyze complex technical issues, handle warranty requests, and contribute to service improvements.

Requirements

Requires an MBO/HBO level qualification in Automotive, Mechanical, or Electrical Engineering. Candidates must be fluent in Dutch and English with a strong customer-oriented mindset.

Benefits

• Bicycle plan
• 27 vacation days
• Pension scheme
• Staff association
• Supplementary health insurance contribution