Key Skills

Job Description

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate. Are you ready to take the next step in your career? If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria! As a Customer Support Specialist with Dutch and English you will be a part of a great team and all together will: Deliver outstanding client service Achieve great customer experience and satisfaction Identify and assess customers' needs Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets As a candidate, you do not need to have experience in a similar role but you should be fluent in Dutch & English and have excellent communication skills. We Offer: Fully paid training Stable job and career development opportunities Attractive salary Additional health insurance More than fifty benefits and services to choose from Positive international working environment Support and learning Employee referral bonuses Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home Plane Ticket from your location to Sofia Taxi transportation directly from the airport to your accommodation We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects! Does it sound like the perfect job for you? Apply now! About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.

Core Responsibilities

You will deliver outstanding client service and achieve high customer satisfaction by identifying and assessing customer needs. You will also assist with general inquiries, product support, and troubleshooting across various communication channels.

Requirements

Candidates must be fluent in both Dutch and English with excellent communication skills. No prior experience in a similar role is required for this position.

Benefits

• Paid training
• Health insurance
• Employee referral bonuses
• Relocation bonus
• Company-provided accommodation
• Flight ticket
• Airport transfer
• Career development opportunities