Key Skills

Job Description

Company Description Jon Renau is a family-owned, international leader in the design and manufacturing of wigs, hair toppers, and extensions. Founded and based in the United States by John and Stella Reynolds, the company has grown while maintaining strong family values and a focus on innovation. Jon Renau partners closely with both brick-and-mortar and online retailers, offering agile, responsive support to businesses of all sizes. With more than 125 styles and over 100 salon-inspired colors, the brand is celebrated for its quality, attention to detail, and commitment to improving the lives of end wearers. Jon Renau emphasizes self-expression through style and color and is dedicated to delivering excellent value and customer satisfaction. To learn more about our company, products, and commitment to our customers, visit jonrenau.com. Role Description The Customer Experience & Office Manager – Netherlands is a full-time, on-site role based in Velp. This role is responsible for overseeing daily office operations, including coordinating administrative tasks, managing office supplies, and supporting local team logistics. The position focuses on delivering an exceptional customer experience by responding to customer inquiries, resolving issues, and ensuring a high level of customer satisfaction across channels. The role also involves building strong relationships with customers, monitoring service quality, and identifying opportunities to improve processes. The Customer Experience & Office Manager collaborates with internal teams to streamline workflows, maintain accurate records, and uphold Jon Renau’s brand standards in the Netherlands. Your Responsibilities Customer Experience and Commercial Support Serve as the primary point of contact for customers by phone and email Respond to questions regarding wigs, hairpieces, hair extensions, products, orders, availability, and deliveries Advise customers on suitable products and support them in making informed purchasing decisions Process, manage, and follow up on wholesale orders Build and maintain strong relationships with salons, hairdressers, hairpiece specialists, and other professional customers Resolve customer questions, complaints, and order issues in a professional and solution-oriented manner Support existing customer accounts and identify appropriate sales opportunities Maintain accurate customer, supplier, product, and order information Contribute ideas to improve the customer experience and develop our services Office Management and Operations Oversee the smooth day-to-day operation of the Netherlands office Coordinate office administration, correspondence, filing, and documentation Maintain office supplies and coordinate with external service providers Manage incoming and outgoing post, deliveries, and shipments Coordinate appointments, meetings, and internal schedules when required Support onboarding and other practical arrangements for employees and visitors Ensure that the office remains organized, professional, and well supplied Act as the local contact for office-related questions and operational issues Liaise with colleagues at Jon Renau’s US headquarters and other international partners Assist with invoices, expenses, and basic financial administration in coordination with the appropriate internal teams Support compliance with relevant office procedures and local business requirements Inventory and Order Fulfilment Monitor inventory levels and product availability Coordinate product orders and deliveries with suppliers and internal teams Prepare, check, and dispatch customer shipments Monitor outstanding orders, backorders, returns, and exchanges Help ensure that inventory and order records remain accurate Work with logistics partners to resolve delivery issues Who We Are Looking For You are an enthusiastic, commercially minded, and highly organized professional who enjoys helping customers and keeping an office running smoothly. This is an ideal opportunity for an organized and resourceful professional who enjoys variety, takes ownership, and is comfortable switching between customer needs and operational priorities. You take initiative, solve problems confidently, and are comfortable managing several responsibilities at once. The ideal candidate brings: MBO- or HBO-level education, comparable professional experience, or an equivalent level of working and thinking ability Professional fluency in spoken and written Dutch Good working proficiency in English Experience in customer service, office management, sales support, wholesale sales, or account management Strong communication and relationship-building skills Excellent organizational and administrative abilities Attention to detail and the ability to prioritize competing responsibilities A proactive, flexible, and solution-focused approach The confidence to work independently while collaborating effectively with an international team A practical, hands-on approach and willingness to support the team as needed The following qualifications are highly preferred: German-language skills Experience in the wig, hairpiece, hair-extension, hairdressing, or professional beauty industry Knowledge of the Dutch wholesale hair market Established relationships with salons or hairpiece specialists What We Offer A varied and responsible full-time position in the Netherlands A competitive salary and holiday allowance Internal training and guidance to develop your product and industry knowledge The opportunity to represent a respected US brand as it expands in Europe A friendly, supportive, and close-knit international team A high degree of independence and ownership Opportunities for professional development and personal growth How to Apply If you are committed to delivering excellent customer service, enjoy maintaining an organized and welcoming workplace, and are interested in the professional hair industry, we would welcome your application. Please send your résumé and a brief cover letter to [email protected].

Core Responsibilities

The role involves managing daily office operations and providing comprehensive administrative support for the Netherlands branch. Additionally, the manager serves as the primary point of contact for customers, handling inquiries, order processing, and relationship management.

Requirements

Candidates should possess MBO- or HBO-level education or equivalent professional experience in customer service or office management. Proficiency in Dutch and English is required, along with strong organizational skills and a proactive, solution-oriented mindset.

Benefits

• Competitive salary
• Holiday allowance
• Internal training
• Professional development