Onboarding Associate
€2,700 per month
Key Skills
Job Description
We are looking for a confident and highly motivated Onboarding Associate to join us at OrderYOYO. We are growing rapidly across all of our markets in Europe and expanding to more countries in Europe over the next year, here’s how you can part of that!
ORDERYOYO’s Mission:
We help takeaways and restaurants succeed online by providing them with personalised branded mobile apps, websites and personalised marketing. We are here to ensure that small to medium-sized restaurants and small chains are not subjected to high commissions, and giving the restaurant the ownership of their success!
Here’s a taste of what you’ll be doing:
The Onboarding Associate role focuses on onboarding restaurants and ensuring customer success. With attention to analytics and data of our restaurant partners, actively reaching out to our partners after the 60-day point and working with them to secure commercial growth within their restaurant.
Customer Success
Outbound calls to restaurants to ensure customer success.
Looking at existing Restaurant partner's account data and analysing to identify any optimisation points including offers/meal deals they don’t currently have, highlighting favourites/most sold at the top of the menus, upselling items via checkout suggestions (Drinks, sides/extras).
Actively reach out to Restaurant partners to ensure quality customer service is maintained and to identify and suggest any areas of improvement.
Taking ideas to the restaurant partners and implementing them.
Onboarding:
Dealing with the activation of our restaurant partners from the sign up to going live.
Outbound calls to restaurants to ensure smooth onboarding process.
You will be responsible for creating the Restaurant's profile, ranging from digitising menus to updating apps, so attention to detail and the ability to prioritise are key skills.
Tracking and responsible for the restaurant within the first 60 days.
Working with partners to enable them to go live within the set timeframes, using your communication skills, empathy and problem-solving abilities to navigate and educate restaurants from across the Netherlands.
Location: Amsterdam
Hours: 9am-5.30pm - Full time (5 days a week) in our Amsterdam office
Language: Minimum B2 level of Dutch and English is required
What We Offer:
Great UNCAPPED bonus structure.
€2700 p/m base salary
A Social & Vibrant environment – We want you to enjoy being at work.
Casual Dress.
Sales Conferences & Quarterly National Conferences.
2 Annual companywide parties.
Genuine progression and career development opportunities.
What We Are Looking For In You:
Driven self-starters who are motivated to achieve bonus.
Someone with initiative, who is able to work as part of a team and individually.
Goal-oriented individuals with a 'never say no' attitude to get the job done.
We’re all about personality and energy – We love enthusiasm.
Who we are at OrderYOYO:
We strive to empower and liberate all, by celebrating individuality and encouraging our team members to bring their authentic selves to work. Our restaurant partners are diverse, and our passion to help them succeed is what unites us. By valuing and respecting each other's contributions, we create a vibrant workplace where everyone can thrive and make a meaningful impact. Together, we promote a culture of recognition, appreciation and equal opportunities
Core Responsibilities
The Onboarding Associate is responsible for managing the end-to-end onboarding process for new restaurant partners and ensuring their successful launch. Additionally, the role involves analyzing partner account data to drive commercial growth and providing ongoing customer support.
Requirements
Candidates must possess a minimum B2 level of proficiency in both Dutch and English. The role requires a driven, goal-oriented individual with strong communication skills and the ability to work effectively both independently and within a team.
Benefits
- Uncapped bonus structure
- Social and vibrant environment
- Casual dress code
- Sales conferences
- Quarterly national conferences
- Annual companywide parties
- Career progression opportunities
About OrderYOYO
Industry: Information Technology & Services
Company size: 51-200 employees
The times for traditional online takeaway are changing - don’t be a side dish, when you could be the main course. We envision: A transformation in the modern online ordering culture, enabling local takeaway restaurants to take back control of their business – to attain independence, navigate and succeed as a Local Takeaway Restaurant in the new normal of the jungle of takeaway vendors and business models. We say: Don’t drown in a sea of anonymous service providers - stand out with your story, branding, and cooking. We believe in empowering takeaway businesses into becoming local heroes. We believe in Small being the New Big. OrderYOYO supports local takeaway owners to achieve their dream of becoming renowned for their food, reviving their passion and pride in their skills. By providing takeaway restaurants with branded websites, mobile apps and 360° Marketing we ensure that end-consumers order directly at their local takeaway restaurants, thus bypassing the Food Portals. Our mission is to be the preferred digital business partner for local takeaway restaurants, by inspiring and empowering them to engage with their customers - both new and returning. A loyal customer is not only paying for a product, they’re also very likely to promote it as well. Join our journey at OrderYOYO.com - we are here to bring your business at your fingertips. At OrderYOYO you will be empowered with relevant data, insights, tools and transparency on how your business is performing online - and ultimately how to secure continuous growth.