Key Skills

Job Description

About the job Nuna creates premium baby gear rooted in Dutch design, combining thoughtful functionality with timeless aesthetics. Together with Tavo, our premium pet mobility brand, we are creating a new Amsterdam destination where consumers can discover and experience our products in person. We are looking for an enthusiastic and organized Store & Showroom Manager (m/f/d) to lead the day-to-day customer experience and operations of our Nuna & Tavo Amsterdam Store. Located within our international Amsterdam office, the Store is part of a dynamic working environment where you’ll collaborate closely with the wider Nuna & Tavo team. This is a 32-hour-per-week position, working Thursday through Sunday. Weekend and Thursday evening availability is essential. What you'll do Customer Experience & Store Operations: • Welcome and advise customers, understand their needs, and recommend the right Nuna or Tavo products. • Confidently demonstrate products and communicate their key features, benefits, and usage. • Act as the primary store leader during operating days, taking ownership of daily store operations including opening and closing. • Maintain a premium, organized store environment and ensure products, displays, and communication materials consistently meet brand standards. • Coordinate with Brand and E-commerce teams on product launches and campaigns, ensuring products are available online for customer checkout when needed. • Coordinate product samples, rotation, and replenishment to ensure a smooth customer experience. • Coordinate the day-to-day activities of part-time store employees and help ensure consistent customer service and smooth store operations. • Handle customer questions and feedback professionally, resolving or escalating issues where appropriate. Customer Engagement & Store Performance: • Drive customer engagement and CRM acquisition through meaningful interactions and compliant data collection practices. • Support the achievement of store traffic, appointment, conversion, and sales targets. • Track key store performance indicators, including traffic, engagement, appointments, CRM acquisition, and sales. • Monitor store performance and proactively identify opportunities to improve results. • Share customer and store insights with Brand Managers and identify opportunities to improve the customer experience and store performance. • Support revenue growth through exceptional customer experiences and strong brand engagement. Brand Activations & Community: • Support in-store events, activations, social media content, and local marketing initiatives. • Contribute ideas to strengthen the Nuna & Tavo presence within the Amsterdam community. • Serve as a brand ambassador for Nuna and Tavo, consistently representing our brand values, design excellence, and premium customer service standards. Inventory & Product Management: • Monitor inventory levels and coordinate replenishment requests. • Support inventory counts and maintain accurate sample accountability. • Ensure product availability for customer appointments, events, and demonstrations. What you'll bring • 5+ years of experience in premium retail, showroom management, hospitality, or another customer-facing environment. • Strong customer service, communication, and organizational skills. • Confidence in advising customers and demonstrating products. • A proactive, hands-on mindset with a strong eye for detail and high standards for presentation. • Comfortable working with digital retail systems, including tablet-based customer checkout and CRM systems. • Fluency in Dutch and English is required; additional European languages are a plus. • Experience leading teams, coordinating employee schedules, onboarding, training, and day-to-day operations is preferred. • Experience in premium retail and/or baby or pet products is a plus, but not required. Full Nuna and Tavo product and brand training will be provided. • A hospitable, organized, and solution-oriented approach, with the ability to take ownership and work independently. Availability: • This is a 32-hour-per-week position, working Thursday through Sunday. • Weekend and Thursday evening availability is essential. • Occasional availability outside these days may be required for training or special events. What You’ll Get: Lead a New Brand Experience: Play a key role in developing the Nuna & Tavo store experience and building our presence within the Amsterdam community. Premium Brand Environment: Work with two international, design-led brands in a premium showroom environment. Comprehensive Training: Receive full product and brand training to confidently represent Nuna and Tavo. Varied & Hands-On Role: Gain experience across customer experience, sales, store operations, inventory, CRM, and brand activations. International Team: Collaborate closely with Brand Managers and colleagues across our international Nuna & Tavo organization. ClassPass: Enjoy access to ClassPass as part of our employee benefits. Competitive Package: Receive a competitive salary and benefits package. We would love to hear from you if you enjoy creating exceptional customer experiences and want to help make the Nuna & Tavo Amsterdam Store a destination for parents, families, and pet owners. Please submit your CV and a short motivation letter outlining your relevant experience and why you would like to join Nuna & Tavo.

Core Responsibilities

The Store and Showroom Manager will lead daily operations, customer experience, and team coordination at the Nuna & Tavo Amsterdam location. They are responsible for driving sales, managing inventory, and acting as a brand ambassador to ensure high standards of service and presentation.

Requirements

Candidates must have at least 5 years of experience in premium retail, showroom management, or hospitality. Fluency in both Dutch and English is required, along with the ability to work a 32-hour week including weekends and Thursday evenings.

Benefits

• ClassPass
• Product and brand training