E-Boutique Client Advisor French Speaking
Key Skills
Job Description
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
“Don’t miss this fantastic opportunity to join our successful team and represent Jaeger-LeCoultre. Beyond watches, you will have the privilege to offer your clients experience, emotions, craftmanship, and sheer beauty.”
- Client Relations Senior Team Leader
Join our dynamic team in Amsterdam and become the authentic voice of Jaeger-LeCoultre, our prestigious watchmaking Maison, contributing to the world of luxury Haute Horlogerie and technical innovation.
HOW WILL YOU MAKE AN IMPACT?
As an E-boutique Client Advisor, you will be the authentic voice of Jaeger-LeCoultre, building lasting relationships with our clients across all digital channels. You will deliver exceptional, personalized luxury experiences, leveraging deep horological product knowledge and commercial acumen to drive sales and client engagement. Your role is pivotal in enhancing client satisfaction, fostering loyalty, and contributing to a comprehensive 360° client view. You will proactively manage client portfolios, process orders, resolve inquiries, and meticulously capture data, all while promoting Jaeger-LeCoultre's rich heritage, technical mastery, and iconic designs and contributing to operational excellence.
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
We believe in shared success and understanding that with your actions you elevate your team and our Maisons.
To excel in this role, you will possess:
A genuine passion for delivering exceptional luxury client experiences, with strong empathy and active listening skills, and a profound appreciation for fine watchmaking and its intricate mechanisms.
Excellent verbal and written communication, ability to articulate Jaeger-LeCoultre's values, build rapport, and convey the intricate stories behind our legendary timepieces.
Resources and proactivity, in resolving client inquiries, being adaptable to varying needs
Meticulous attention to detail, unwavering integrity, discretion, and professionalism
A collaborative mindset, eager to share knowledge and support team members
Experience in luxury retail, client relations, or international customer service (a significant advantage), or a background in hospitality
Fluency at native level in French; full professional proficiency in English; additional fluency in other languages is a plus
HOW DO WE KEEP YOU SMILING?
A great opportunity to work for Richemont, a global leader in the luxury industry, with iconic watchmaking Maisons like Jaeger-LeCoultre. You'll join a passionate, international team in Amsterdam, with significant opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits, and a culture that values excellence, creativity, and passion.
YOUR JOURNEY WITH US
Should your application be selected, you will receive an initial call from our HR team.
If successful, we will ask you to complete an online assessment.
Dependent on the outcome of this assessment, we will invite you to a personal interview.
We wish you the best of luck and hope to be able to give you that final call with the offer.
If this sounds stimulating to you, we are happy to hear from you and hopefully welcome you to our teams!
#Richemont #WeCraftTheFuture
Core Responsibilities
The E-boutique Client Advisor will serve as the authentic voice of Jaeger-LeCoultre, managing client portfolios and delivering personalized luxury experiences across digital channels. They are responsible for processing orders, resolving inquiries, and driving sales while maintaining the brand's heritage and operational excellence.
Requirements
Candidates should possess a genuine passion for luxury client experiences and fine watchmaking, along with excellent communication skills in French and English. Experience in luxury retail, client relations, or hospitality is highly preferred, alongside a proactive and collaborative mindset.
Benefits
- Competitive salary
- Professional growth and development opportunities
About Richemont
Industry: Retail Luxury Goods and Jewelry
Company size: 201-500 employees
Buccellati is a historical high-jewelry and silversmithing Maison, renowned for our craftsmanship and the uniqueness of our creations. Distinctive is the use of rare stones with extraordinary colors and the use of white and yellow gold. Buccellati creations stand out for their design and for the techniques used to create them, such as the hand-engraving techniques, dating back to the ancient goldsmithing traditions of the Italian “bottega” during the Renaissance times. The shapes of the collections are all inspired the historical archive drawings and by the very first creations of the founder, Mario Buccellati. Today the Maison is owned by Richemont and the Buccellati family is still present in the company with top managerial functions, ready for our next 100 years of history.