Key Skills

Job Description

Housekeeping Manager capemayAugust 15, 20263 min read Expired on: Aug 15, 2026 Supervises Housekeeping Supervisors, Housekeepers, Laundry Staff (where applicable), Janitors, and Contract Cleaning Staff Job Purpose The Housekeeping Manager is responsible for planning, organizing, directing, and controlling all housekeeping operations to ensure that residential, commercial, and retail properties are maintained to the highest standards of cleanliness, hygiene, safety, and presentation. The role ensures efficient utilization of resources, compliance with health and safety standards, and delivery of exceptional service to tenants, clients, and visitors. ______________ Key Responsibilities Operational Management Develop and implement housekeeping policies, procedures, and standard operating procedures (SOPs). Plan and oversee daily housekeeping operations across all company properties. Ensure all common areas, offices, apartments, washrooms, and public spaces are maintained to company standards. Conduct routine inspections to ensure quality and cleanliness standards are achieved. Ensure prompt response to housekeeping requests and complaints. Leadership and Supervision Develop work schedules and allocate staff efficiently. Conduct performance evaluations and implement performance improvement initiatives. Promote teamwork, discipline, and customer-focused service delivery. Quality Assurance Establish quality control systems. Conduct regular audits and inspections. Ensure housekeeping standards align with hospitality and property management best practices. Monitor customer satisfaction and implement corrective actions. Inventory and Asset Management Manage inventory of cleaning chemicals, equipment, linen, uniforms, and consumables. Ensure proper storage and handling of cleaning materials. Minimize waste and control operational costs. Recommend replacement of damaged equipment. Health, Safety and Compliance Ensure compliance with Occupational Health & Safety requirements. Ensure proper handling of hazardous chemicals. Lead emergency cleaning and sanitation procedures. Maintain compliance with environmental and sanitation regulations. Budget and Cost Control Prepare departmental budgets. Identify cost-saving opportunities without compromising quality. Customer Service Maintain excellent relationships with tenants, clients, and visitors. Resolve housekeeping-related complaints promptly. Ensure excellent presentation of all managed properties. Reporting Prepare weekly and monthly housekeeping reports. Report maintenance defects requiring technical attention. Track KPIs and departmental performance. ______________ Qualifications Bachelor’s Degree in Hospitality Management, Facilities Management, Business Administration, or related field. Professional certification in Housekeeping ______________ Experience Minimum 5–7 years’ experience in housekeeping or facilities management. At least 3 years in a supervisory or managerial role. Experience managing residential, commercial, or hospitality facilities. ______________ Skills & Competencies Leadership Team Management Customer Service Excellence Budget Management Inventory Control Planning and Organization Communication Skills Problem Solving Attention to Detail Time Management Microsoft Office proficiency Sorry! This job has expired. Next Post Apartment Housekeeper Apartment Housekeeper Capemay Properties Limited Location: 80 Spintex Rd, Accra, Ghana Phone: +233270134449 / +233501690234 Email: [email protected] Let’s Connect © 2026 Capemay Properties Limited. All rights reserved. Terms & Conditions Privacy Policy Share Tweet Share Pin Close Menu About Us Developments Selton Skye The Signature Apartments Parkridge Estate Rentals Media News Careers Contact

Core Responsibilities

The Housekeeping Manager is responsible for planning, organizing, and directing all housekeeping operations to ensure properties meet high standards of cleanliness and safety. They oversee staff, manage budgets, and ensure compliance with health and safety regulations while maintaining excellent tenant relationships.

Requirements

Candidates must hold a Bachelor’s degree in Hospitality, Facilities Management, or a related field, along with a professional certification in housekeeping. A minimum of 5–7 years of experience in housekeeping or facilities management is required, including at least 3 years in a supervisory role.