Key Skills

Job Description

We are looking for Dutch-Speaking Customer Support Agents to join international teams in Athens and Thessaloniki. Depending on the project, you may provide customer service, after-sales support, technical assistance, roadside assistance, claims support, or support for business customers. Working Location: This role is only remote in Greece. Work remotely anywhere in Greece. Work Model: Remote Language: Dutch – C1/C2 level English: B2–C1, depending on the project Compensation:€1,300–€1,500 gross/month (paid over 14 months) + performance-based bonus of up to €250/month, depending on the project Relocation Package: Hotel accommodation, airport pick-up, flight ticket, and real estate agency fee Working Schedule: Monday–Friday, with occasional weekend shifts depending on the project Applicants must already have the legal right to work in Greece. Visa sponsorship is not available for this position. Your Responsibilities Provide customer support via phone, email, and chat Handle inquiries related to products, services, orders, deliveries, payments, warranties, and repairs Provide after-sales support and assist with returns, replacements, refunds, and warranty claims Troubleshoot basic technical issues and guide customers through product setup and configuration Handle customer complaints professionally and provide appropriate solutions Create and manage customer cases accurately in CRM systems Investigate customer issues and determine the most appropriate solution Escalate complex cases to the relevant internal teams when necessary Provide customers with timely updates regarding their cases Complete back-office tasks and maintain accurate customer records Use internal tools and knowledge bases to research information and resolve inquiries Maintain a professional and customer-focused approach in every interaction Requirements C1/C2 level of Dutch B2–C1 level of English, depending on the project Strong written and verbal communication skills Good problem-solving and multitasking abilities Customer-oriented and solution-focused approach Ability to remain calm and professional when handling challenging customer situations Ability to work effectively in a fast-paced international environment Basic familiarity with CRM systems and digital tools is an advantage What We Offer 100% remote work from Greece Competitive salary of €1,300–€1,500 gross/month, depending on the project, and it is paid over 14 months, Performance-based bonus of up to €250/month, depending on the project and individual performance Fully Paid and structured training Comprehensive onboarding and nesting support Opportunities for continuous learning and professional development Career progression opportunities, including potential paths into mentoring, training, Quality Assurance, or more specialized support roles Relocation support including 4 weeks hotel accommodation, flight ticket, airport pick up and real estate agency fee The opportunity to work with internationally recognized brands and gain experience in customer service, technical support, sales support, and other areas Apply Now If you are a Dutch-speaking professional looking for the opportunity to work remotely from Greece while enjoying the flexibility of remote work and the Mediterranean lifestyle, this could be the perfect opportunity for you. Imagine building your career in an international environment while enjoying Greece's beautiful surroundings, relaxed lifestyle, and year-round sunshine. Apply now and take the next step in your international career!

Core Responsibilities

Provide customer support via phone, email, and chat while handling inquiries related to products, services, and technical issues. Manage customer cases in CRM systems, perform back-office tasks, and escalate complex issues to internal teams.

Requirements

Candidates must have C1/C2 level proficiency in Dutch and B2/C1 level in English. Applicants are required to have the legal right to work in Greece as visa sponsorship is not available.

Benefits

• Relocation package
• Hotel accommodation
• Flight ticket
• Airport pick-up
• Real estate agency fee
• Performance-based bonus
• Training
• Onboarding support