Key Skills

Job Description

Responsibilities Deliver online and on‑site after‑sales technical services for home energy storage products in the Netherlands and resolve customer technical issues. 2. Gather field‑reported product and quality issues, consolidate findings and escalate to relevant headquarters teams. 3. Maintain localized FAQs and on‑site operation guidelines, and implement repair & technical manuals provided by headquarters. 4. Conduct new‑product and thematic technical training for local channels and installers via remote and on‑site sessions. 5. Collaborate with local sales teams to handle after‑sales emergencies and customer complaints to ensure smooth project delivery. Qualifications Bachelor’s degree preferred; relevant hands‑on experience may substitute for formal education. Minimum 3 years of experience in technical support or field after‑sales service. 2. Background in Electronic Engineering, Automation or other technical disciplines is preferred. 3. Willing to undertake frequent on‑site travel within the Netherlands. 4. Fluent written and spoken English and Dutch; proficiency in German / French / Italian / Spanish is a strong plus. 5. Strong problem‑solving skills and willingness to continuously learn product knowledge.

Core Responsibilities

The engineer will provide on-site and online technical support for home energy storage products while managing customer issues and escalations. They are also responsible for conducting technical training for local channels and maintaining operational documentation.

Requirements

Candidates should have at least 3 years of experience in technical support or field service, preferably with a background in Electronic Engineering or Automation. Proficiency in both English and Dutch is required, along with a willingness to travel frequently within the Netherlands.