Key Skills

Job Description

About the Company Our client is an international organization within the food industry, operating in a dynamic environment where customer collaboration, supply chain and operational excellence are closely connected. The Customer Collaboration team works across Sales, Supply Chain, Planning, Logistics and other functions to improve customer performance and business processes. Role Description As a Customer Project Officer, you will ensure business continuity while taking ownership of customer-related operational processes. You will work across Sales, Supply Chain and Customer Collaboration on topics such as pricing, rebates, customer requests and performance. As the role is still developing, you will also help standardize and improve processes across different markets and functions. Key Responsibilities Take ownership of key Customer Collaboration processes. Monitor customer service KPIs and identify improvement opportunities. Coordinate operational issues and drive corrective actions. Support pricing, rebate and contract management activities. Manage customer requests, samples, portals and specific market queries. Prepare performance updates, action trackers and reports. Work closely with Sales, Supply Chain, Planning and Logistics. Identify opportunities to standardize and improve processes. Act as a flexible sparring partner for internal stakeholders. Support different customer or market areas depending on business needs. Requirements Experience within Sales, Supply Chain, Customer Collaboration or a similar environment. Experience with customer-related processes such as pricing, rebates or contract management is preferred. Strong organizational and problem-solving skills. Able to switch between operational tasks and improvement projects. Flexible and comfortable working in a developing and sometimes ambiguous role. Strong communication and stakeholder management skills. Proactive, hands-on and able to work independently. Good command of English. French is a plus; Dutch is a plus for the industry/butter focus.

Core Responsibilities

The Customer Project Officer will manage key operational processes across sales and supply chain while monitoring KPIs to drive business continuity. They are also responsible for standardizing business processes and acting as a flexible partner to internal stakeholders.

Requirements

Candidates should have experience in sales, supply chain, or customer collaboration environments with a focus on pricing and contract management. Strong organizational skills, a proactive mindset, and proficiency in English are essential for this role.