Key Skills

Job Description

Biospringer, part of the global Lesaffre Group, is a pioneer and leader in natural yeast extracts and fermentation solutions for the food, beverage, and nutrition industries. With over a century of expertise, we combine innovation, sustainability, and scientific excellence to create high-quality ingredients that enhance taste, nutrition, and functionality in products worldwide. Our mission is to feed the world’s growing population with natural, sustainable, and nutritious solutions, while fostering a culture of collaboration, creativity, and continuous improvement. At Biospringer, we don’t just follow industry trends—we set them, driven by our passion for fermentation and our commitment to making a positive impact on people and the planet. Join us and be part of a dynamic, international team where your ideas and expertise can shape the future of food and nutrition. Together, we’ll create solutions that matter—for our customers, our communities, and the world. Job Description We're looking for a Business Support Officer (BSO) to join our team in Delft, Netherlands. In this role, you'll support the sales department in making sure they can perform their duties. You will be the first point of contact for internal and external customers. You'll work to resolve issues efficiently while maintaining a customer-focused approach that builds lasting relationships and drives satisfaction and compliancy. Handle incoming communication (telephone calls, e-mails, requests including Leads – as needed), forward them to the appropriate people according to priorities, secure follow-up and check deadlines Handle product information, documentation, questionnaires, sampling, process them via standard procedures in place and follow up including reminders Interact with internal functions (Quality, Supply Chain, Customer Service and Procurement) at local and global level to ensure required support Understand customers’ needs, commercial background and competitive environment for the region You support your customer service team by handling technical and logistical issues, managing pricing in the pricing tools Ensure effective administration, organization and reporting using available tooling (CRM, shared platforms, SAP, PowerBI). Qualifications Bachelor's degree with several years of work experience You are at least fluent in English. Other languages are a plus Excellent communication skills, both written and verbally Proven experience in a customer-facing role B2B Demonstrated problem-solving abilities and a proactive approach Exceptional organizational and time management skills with the ability to multitask effectively Experience with SAP is a must and you have excellent MS office skill Ability to work collaboratively within a team environment while also managing independent responsibilities Additional Information At Biospringer by Lesaffre, we believe in creating an environment where you can thrive—both professionally and personally. Here’s what you can expect when you join our team: Purpose-Driven company; Contribute to solutions that improve food quality, sustainability, and nutrition worldwide. Be part of a company that prioritizes environmental responsibility and ethical practices. Global Network: Collaborate with colleagues and partners across the world, expanding your professional horizons A newly designed workspace with ergonomic setups, quiet zones, and collaborative spaces to suit your work style. Healthy Lifestyle Perks; A canteen offering nutritious, locally sourced meals and snacks and on-site gym. Premium coffee and tea to keep you energized throughout the day. Flexible Work Arrangements: Hybrid work options to balance productivity and work-life harmony. Competitive Compensation and Benefits A market-leading salary that reflects your skills, experience, and contributions. MyChoice Budget: A flexible benefits package that allows you to buy additional holidays or get additional pay. Performance-based bonuses to reward your hard work and achievements. Employee Assistance Program (EAP): Confidential support for personal or professional challenges. Additional Information Are you interested in the role? Please feel free to apply. Please note that you need to have a valid work permit and be located in The Netherlands already, no relocation. Biospringer by Lesaffre manages its hiring process directly and does not engage with third-party recruiters for this vacancy.

Core Responsibilities

The Business Support Officer acts as the primary point of contact for internal and external customers, managing communication, product documentation, and sampling processes. They also support the sales and customer service teams by handling technical and logistical issues, managing pricing, and ensuring effective administration through tools like SAP and CRM.

Requirements

Candidates must hold a bachelor's degree and possess several years of relevant work experience in a B2B customer-facing role. Proficiency in English, excellent communication skills, and hands-on experience with SAP and MS Office are mandatory requirements.

Benefits

• Purpose-driven company
• Global network
• Ergonomic workspace
• Nutritious meals
• On-site gym
• Premium coffee and tea
• Hybrid work options
• Market-leading salary
• MyChoice budget
• Performance-based bonuses
• Employee assistance program