Expert Field Services
Key Skills
Job Description
Field Service Engineer – Milli-Q® Water Purification Systems
YOUR ROLE:
We're looking for a Field Service Engineer to join our Instrument Services team in the Netherlands and become the trusted technical expert for customers in your territory. You'll install, maintain, troubleshoot and support advanced Milli-Q® water purification systems that enable scientists and researchers to achieve reliable results. Working independently across the Benelux region while supported by our experienced service organization, you'll diagnose complex technical issues involving mechanical, electrical, hydraulic and digital technologies - using digital tools and remote support to maximize first-time-fix performance. You'll prepare thoroughly for every intervention, communicate technical solutions clearly to customers, and complete accurate documentation to ensure compliance and traceability. This is a role where your expertise directly impacts how scientists work, and where you'll have the autonomy to make technical decisions within our quality standards while collaborating with Sales and internal teams to deliver exceptional customer experiences.
WHO YOU ARE:
- You hold a bachelor's degree or equivalent technical qualification in engineering, electromechanics, electronics, automation, chemistry, laboratory technology, or a related technical field.
- Have a strong technical mindset with a logical, structured approach to troubleshooting - comfortable analyzing complex problems, identifying root causes, and implementing effective solutions.
- Disciplined about following ISO-certified processes and SOPs while finding practical, creative solutions within quality guidelines.
- Well-organized, manage priorities effectively, and maintain accurate documentation and reporting as a matter of habit.
- Have solid digital and IT skills, with genuine interest in connected technologies and remote troubleshooting capabilities.
- Communicate clearly and confidently - able to explain technical concepts to customers and collaborate effectively with colleagues and global teams.
- You're fluent in Dutch and have strong professional English skills for customer and team communication.
- You hold a valid driving license and are willing to travel across the Benelux region.
Core Responsibilities
The Field Service Engineer will install, maintain, and troubleshoot advanced water purification systems at customer sites across the Benelux region. They are responsible for diagnosing complex technical issues, ensuring compliance with quality standards, and providing clear technical communication to clients.
Requirements
Candidates must hold a bachelor's degree or equivalent in a technical field such as engineering, electronics, or chemistry. A strong technical mindset, logical troubleshooting skills, and fluency in both Dutch and English are required.
About The businesses of Merck KGaA, Darmstadt, Germany
Industry: Pharmaceutical Manufacturing
Company size: 10,001+ employees
We are Merck KGaA, Darmstadt, Germany and its global affiliates. We are a leading global science and technology company headquartered in Germany. We are curious explorers, courageous pioneers, and ingenious inventors. Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Life Science, Healthcare, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and the planet. We believe in the positive power of science and technology. It has determined our actions since 1668 and inspires us to continue researching for a future worth living. As a family-owned company with over 350 years of experience, we stand for sustainability, responsibility, and innovative strength. We take pride in being a diverse and inclusive company that values and fosters the talents and abilities of our employees. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Privacy Statement: https://www.emdgroup.com/en/privacy-statement.html