At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in.

Data is at the core of these ambitions. ING thrives to become intelligently empowered to:

• Provide the best customer experience based on data and personalization.
• Reduce operational costs and through-put-time through data-driven optimizations.
• Empower employees to make better decisions with trend analysis and business intelligence.

To deliver on these ambitious promises, we need to have a strong strategic and commercially focused organisation around our digital-products, where our teams working on those digital-products are enabled by clear prioritisation, accountability and capabilities. And right there, the Product Lead comes in.

To put it in short, the Product Lead is a position where all elements of a product come together, the what and the how, with an end-to-end responsibility. You work not only on delivery and on how we run a product, but also on creating a vision on how we create it, how we manage the business value and how we deliver a differentiating customer experience. Therefore, we need someone who can contribute to a continuous, emerging, all-round product vision that is covering all elements for the product life cycle, with the ultimate goal to increase customer impact.

You do that by steering squads who work on the product by providing them with a strategic direction, by coaching them on the job, defining the product roadmap and by managing stakeholders around the product. The CJE’s who work in the squad’s report to you, which means it is your job to empower them to thrive and perform at their best. You set direction, you help them to develop their craftsmanship and you have continuous conversations about their career development.

As a Product Lead you report hierarchically to a Product Area Lead, where multiple products come together.

The Product:  KYC Insights

Being a safe- and compliant bank is a prerequisite for our licence to operate and for customer trust. Therefore we need solid and data driven Know Your Customer.

As Product Lead KYC Insights, you deliver data and insights needed for these processes. You work within the tribe FCP NL Tribe, as well as our Global Counterparts, you develop and deliver governed data products such as operational data flows and analytical data-marts.

Your product will have 2 main components. TM (Transaction monitoring) and CDD (Customer due diligence). You will enable FCP NL to ensure that we meet all requirements to deliver data needed for the TM & CDD domain to remain effective and efficient. You do this by taking responsibility for changes and necessary improvements to our data foundation and data flows, including quality and process standards.

You are directly responsible for the TM Insights data product contributing to the vision and roadmap, which is created with input of key stakeholders that consume your product (mainly Global TM and Global CDO, Global FCFP Operations).

Your product contains delivery of TM data to global FCRM via IWH, TAPT (transaction analysis pre-processing tool), Quantexa, Cesop, Outlier detection, and the Sandbox.

You collaborate with FCP NL to ensure delivery of TM Insights related innovations and releases. You will be responsible for guiding the team within your Product group by providing them with strategic direction and coaching them on the job, defining the Product roadmap, and managing stakeholders around the Product.

Roles and responsibilities

As a Product Lead, you:

• Own a product (end-to-end), which means you are accountable for the product vision, including functionality, technology, user experience design, monetizing the functionality (or interaction pattern with internal consumers), how to acquire users and customers and offline experiences that are needed to deliver on the product’s value
• Take collective ownership of the product, including engineering and architecture aspects
• Perform analyses to stay on top of market trends, to ensure product’s competitive position
• Define the roadmap of the product to maximize business value through ordering and prioritisation of the product backlog, under consideration of relevant stakeholder needs
• Prioritise the product backlog (both on functional as non-functional requirements as risks, reliability, IT Run, LCM)
• Focus on delivery through collaboration, ability to bring people together to work towards the same purpose.
• Are able to take responsibility, steer strategy and realisations based on facts and data; managerial courage to question and make decisions. Are a mandated IT asset owner, risk manager, and in case of a non-generic IT asset, data owner for the product and accepts test results and approves (IT) changes on the product
• Ensures adherence to Data Governance controls (DMPCS, BCBS239, etc)
• Build the craftsmanship of the employees in the team in line with the strategy of the Tribe and Area.
• Ensure compliance with relevant regulation and internal/external requirements (E.g. GDPR, SOX, BCBS239)
• Are the hierarchical manager of a team of Data Management Experts, working in multiple squads organized around your product.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself. 

A leader who takes things on and makes things happen; who is passionate about helping others to be successful; and has a knack for always being a step ahead. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a Product Lead, you will also need to be able to:

• Build an effective team, that has diverse skills and perspectives to achieve common goals
• People management: being responsible for the inflow, progression, and outflow of employees of ‘your’ teams and playing an active role in the well-being and engagement of employees and the development of their craftsmanship
• Communicate effectively, in which you can adapt your style and the content of your communication to the needs of others you work with. You always pay attention to the input and opinions of others
• Develop talent, by helping people in your team to achieve their career goals by emphasizing the importance of learning, support people in developing new skills and offer opportunities to develop people’s careers
• Have a customer focus, where you build strong customer relationships and deliver customer-centric solutions
• Drive engagement, you create an environment in which people are motivated to perform at their best to help ING to achieve its goals
• Be organisational savvy, you manoeuvre easily through complex policies, processes and people-related organisational dynamics across ING
• Look ahead, you show a strategic mindset, and you find future opportunities which you can translate into concrete strategies
• Be tech savvy, where you anticipate and leverage innovations in digital and technical applications that make ING commercially stronger and more effective

Proven track record and technical skills:

 As a Product Lead, you have:

• Experience/Affinity in the KYC domain and Data domain
• Experience in defining strategies and policies in order to set and deliver objectives within medium to long time frames
• A proven track record in processes of digitalization, backlog management and resource planning
• Experience in product/service management and development
• Sound experience in building and executing strategic roadmaps
• Experience in explaining complex issues in an easy-to-understand way to get people on board, including by using your strong analytical skills
• Experience in Data Management and knowledge of Data Solutions (E.g. Data Warehousing, Data Lakes, Streaming data and AI/ML)
• An excellent level of English
• A Master’s Degree

We offer you

A clear purpose, a unique offer and a range of flexible compensation and other benefits:

• Personal growth & challenging work with endless opportunities to realise your ambitions

• An informal, dynamic environment with innovative colleagues supporting your endeavours

• A progressive and agile way of working, where new ideas are valued ahead of convention

Furthermore, within the Market Leaders organisation you can count on a range of opportunities to invest in your personal and professional growth.

We redefine banking. What about you?

There has never been a more interesting time to work at ING. We’re on a journey that’s centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that!

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• 25-28 vacation days depending on contract
• Pension scheme
• 13th month salary
• 8% Holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you.

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

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