About the Role

This is the customer- and stakeholder-facing half of a Forward Deployed Engineering function at a fintech infrastructure company building identity and onboarding solutions for businesses globally. You will own the end-to-end deployment experience for enterprise clients, ensuring they get maximum value from the product while feeding real-world insights back into how the team builds and scales.

What You'll Do

• Partner with enterprise customers to design and execute implementations tailored to their specific needs.

• Manage stakeholder relationships across complex enterprise environments with competing priorities.

• Lead detailed project planning and execution throughout deployments, keeping all teams aligned and on track.

• Analyze customer requirements early, break them into actionable priorities, and communicate trade-offs clearly.

• Collaborate with product, engineering, and growth teams to identify friction points and improve implementation processes.

• Build documentation, tooling, and playbooks that make future deployments smoother and more scalable.

What We're Looking For

• 4 to 5 or more years of relevant professional experience, including at least 3 years in customer-facing deployment, implementation, or solutions engineering for enterprise software.

• Meaningful expertise in KYB, KYC, AML, regulated onboarding, or a closely related compliance domain, this is the strongest signal for the role.

• Operating experience in fintech, banking, or a startup environment; a purely management-consulting background without hands-on operating experience is a weak fit.

• Demonstrated track record managing complex enterprise implementations from kickoff through go-live, including scope management and stakeholder coordination.

• Proficiency with project management methodologies such as Agile, Waterfall, or Scrum, and tools like Jira, Asana, or Monday.com.

• Experience translating between technical and non-technical stakeholders and breaking down technical requirements into prioritized work.

• Experience driving cross-functional collaboration between product, engineering, and customer-facing teams to resolve blockers.

• Familiarity with SaaS or fintech products, identity platforms, or payment and financial infrastructure is a plus.

• Exposure to API integrations, data migration, or technical onboarding processes is advantageous.

• Background at a recognized high-execution operator in fintech or technology is preferred.

• Strong written and verbal communication skills with a structured, systems-thinking approach.

• Comfortable operating in ambiguous, fast-moving environments with evolving processes and roadmaps.

Compensation & Benefits

Base salary ranges from EUR 93,000 up to approximately EUR 146,000 depending on level, with meaningful jumps between levels. The company uses a transparent, fixed leveling system with no individual salary negotiations. Visa sponsorship is not available for this role.

Location

On-site in Amsterdam, Netherlands. Candidates must be based in or willing to relocate to Amsterdam.