IT Support Technician L1 & L2 (m/w/d)
Key Skills
Job Description
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
- Provide onsite technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Troubleshoot Windows OS, Microsoft 365, and common enterprise applications
- Manage user accounts, permissions, and access in Active Directory
- Respond to service desk tickets and ensure timely resolution within SLAs
- Support meeting room technology and AV equipment
- Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues)
- Document incidents, solutions, and procedures
Qualifications
- Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, Mobile services, Mail services, Collaboration tools, MS TEAMS, etc. as well as inventory
- Monitoring and reporting of the production environment (dashboards, KPIs)
- Monitoring and improvement of procedures and documentation
- Incident and request processing (ITIL – ticket tracking)
- IT Support experience in a large enterprise environment (+ 400 users)
- At least 1 years of onsite support and customer care is required
- Attitude for providing positive customer service, interpersonal skills, sense of service, listening and analytical skills, team spirit
- Motivation and real desire to improve and learn
- Organized, able to work independently, pragmatic, and hands-on approach
- Spoken languages: DUTCH (fluent) AND English (fluent)
Additional Information
All our positions are open to both women and men and are, of course, open to people with disabilities.
Core Responsibilities
Provide onsite technical support for hardware, software, and network issues while managing user accounts and access in Active Directory. Ensure timely resolution of service desk tickets and maintain meeting room technology and AV equipment.
Requirements
Requires at least 1 year of onsite IT support experience in a large enterprise environment with proficiency in Windows and Microsoft 365. Candidates must be fluent in both Dutch and English and possess strong analytical and interpersonal skills.
About EVERIENCE
Industry: IT Services and IT Consulting
Company size: 51-200 employees
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change. In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand. As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy: Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania). Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week. Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives. For a no-obligation quote, we offer a free benchmark on the status of your technological services. Digitalizing your processes is a matter of how, not if. As soon as possible, not when. Why not be supported by experts?