Field Service Technician
Key Skills
Job Description
Your mission
We’re looking for a hands-on, proactive Service Technician to partner with our customers, delivering high-quality after-sales technical support, preventive maintenance and system optimisations across our global customer installations. Combining electromechanical expertise with a customer-first mindset, you’ll split your time between remote issue resolution and international field site visits. Working closely with our Projects and Engineering teams, you will ensure maximum system uptime, proactive health management and top-tier client satisfaction worldwide.Main areas of responsibility include:
Customer Support & On-Site Servicing: Travel to international client sites to train our customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components and deploy hardware/software updates.
Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware and user interfaces, helping global clients optimise system performance.
Cross-Functional & Project Collaboration: Work hand-in-hand with customer IT/technical leads as well as internal Phenospex teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.
Ticket Resolution & Feedback: Own the domain-specific technical tickets, logging activity in our CRM/ticketing systems and submitting resolution reports back to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to our customers clearly and promptly.
Safety & Compliance: Maintain a safe, compliant work environment by strictly adhering to health and safety regulations in both our home workshop and on customer sites.
Your profile
As a proactive and accountable field technician, you’re a natural service partner with a customer first mentality. Thriving on variety, you’re equally comfortable diving into electrical schematics in the workshop as you are solving complex technical issues at a client site abroad. You’re an independent self-starter who communicates with clarity, stays organised under travel demands and takes pride in keeping our cutting-edge technology performing at its best.You also bring:
Educational Background: A vocational technical degree (MBO / Associate degree / HNC) or Bachelor’s in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation or equivalent practical field experience.
Hands-on Experience: Practical experience in field service, technical support or electromechanical maintenance (preferably with complex automated equipment or sensor systems).
Technical Core: Can diagnose and resolve mechanical, electrical or software‑ related issues using defined procedures. Understanding of agricultural/phenotyping technologies is a plus.
Customer focus & communication: Genuine interest in customer success, patient, empathetic and solutions-oriented. Full professional proficiency in English.
Mobility: A valid driver’s license and full flexibility/capability to travel internationally (~50% travel commitment). If you require sponsorship to work in the EU, please indicate this in your application.
Why choose us?
About us
Make farming better for our planet.
Millions of researchers, ag companies, and farmers around the world are working hard to develop new solutions to reduce the impact of farming on our planet. We believe digitalization will be the major driver in this process. That’s why we develop digital solutions that capture crop data and translate it into actionable information, amplifying the impact of millions of people and accelerating the transition towards sustainable agriculture.
Core Responsibilities
The Field Service Technician will perform international on-site maintenance, system optimizations, and hardware/software updates for global customers. They will also provide remote diagnostic support and collaborate with internal teams to ensure maximum system uptime and client satisfaction.
Requirements
Candidates must hold a vocational or bachelor's degree in Electrical, Mechanical, or Mechatronics Engineering, or Industrial Automation. Practical experience in field service or electromechanical maintenance and the ability to travel internationally for approximately 50% of the time are required.
About Phenospex
Industry: Biotechnology Research
Company size: 11-50 employees
Accelerating Sustainable Agriculture Millions of researchers, agricultural companies, and farmers globally are working hard to create solutions that reduce farming's environmental impact. We believe digitalization will be the major driver in this process. Our digital phenotyping solutions capture crop data and turn it into actionable insights, accelerating the transition to sustainable agriculture. Phenotyping is fundamental to the development of new agrochemicals, new plant varieties, and farming itself. Phenotyping is traditionally done visually or destructively – it’s time consuming, expensive, and imprecise. Our mission is to automate the process, make the data actionable, and enable our clients to deliver new agrochemicals and crops faster than ever before. We empower seed companies, crop protection companies, and indoor farms around the world in transforming their phenotyping processes into digital, agile and efficient development pipelines. Combining our expertise in sensors, automation, and data analysis with our clients’ know-how, we’re driving transformation. Join Phenospex Be part of a team that advances technology and makes a real difference. Our Culture You have the opportunity to work on complex problems at the intersection of high tech and nature. Your work will have a real impact on advancing sustainable agriculture with an innovative and exciting digital phenotyping technology. Our culture is open as well as informal. Our Team You will inspire and be inspired by an ambitious, accountable, and crazy group of people from many countries who believe they can change the world! Challenge your colleagues to a game of table soccer (we take it seriously!), then enjoy great coffee and drinks… healthy snacks too! Apply If you're passionate about shaping the future of agriculture check out our latest career opportunities: https://phenospex.com/careers/