Desktop Support Engineer
Key Skills
Job Description
Ede, Netherlands Role Be an integral part of the BrainSurf team that provides complete IT management and support to our customers. Managing cloud and on-premise environments, applications, cybersecurity, IoT, and network infrastructure. Work with a wide array of technologies to innovate and support manufacturing operations for our customers. You will solve their most critical day-to-day issues, and learn to design, implement, and manage the infrastructure systems they depend on to grow their business. We provide extensive hands-on training for this role, and it has mixed duties in desktop support and systems administration. As an entry level position, a likely candidate will start out focusing primarily on the desktop support side, but in a short period of time you will be trained and given systems administration responsibilities. This position leads to Systems Administrator, allows hybrid working, and is based out of our Ede Netherlands office. Candidate An ideal candidate would be an intelligent problem-solver who has a passion for IT with great communication skills and the ability to work with a team to find solutions that exceed the customer’s expectations in a quick and efficient manner. Responsibilities This role offers the opportunity to quickly progress. You will develop skills in a diverse range of applications and technologies, and you will be the first point of contact for BrainSurf’s clients. Deploy and migrate desktops and notebooks Windows desktop support Microsoft 365 & Active Directory administration Cybersecurity and network troubleshooting Prepare new hardware for integration into customer datacenters Monitor critical applications and IT Infrastructure components Resolve issues related to Enterprise Resource Planning (ERP) application DELMIAWORKS (IQMS) Other independent project management Qualifications Bachelor’s Degree Windows desktop support experience (preferred but not required) Excellent verbal and written communication skills Strong organizational, problem-solving, and analytical skills High attention to detail Proficient Technical Skills - Networking – TCP/IP, Routing Principles, DNS, DHCP Microsoft Active Directory Windows Client Operating Systems Endpoint Protection and Anti-Malware Applications Knowledge Of Microsoft 365, Azure, Windows Server VMware vSphere Compensation & Benefits BrainSurf provides a casual work environment, competitive salary, annual bonus, company outings and 25 Personal Days per year.
Core Responsibilities
You will serve as the first point of contact for clients, providing desktop support and managing IT infrastructure components. The role involves deploying hardware, administering Microsoft 365 and Active Directory, and resolving issues related to ERP applications.
Requirements
Candidates should possess a Bachelor's degree and strong problem-solving and communication skills. Proficiency in networking, Windows operating systems, and Microsoft environments is highly valued.
Benefits
- Competitive salary
- Annual bonus
- Company outings
- 25 Personal days per year
- Hands-on training
About BrainSurf Informatics Inc
Industry: IT Services and IT Consulting
Company size: 11-50 employees
BrainSurf's single focus is to provide a complete IT management & support solution, designed specifically to meet the needs of manufacturers that rely on DELMIAworks (IQMS). Our service includes all the functions, resources, and capabilities of a leading IT department, comprised of general IT/Infrastructure support, complete cybersecurity management, and IQMS Application Management. Our initial customers primarily supplied the automotive industry, immediately requiring us to support 24/7 operations. Since then we have continued supporting demanding and complex environments, and have gained extensive experience in other industries, including: Medical, Defense, Consumer Goods, Food, Electronics, and Industrial. Our comprehensive solution provides many competitive advantages, including: high IQMS utilization, introduction of new technologies, complete cybersecurity management, less downtime, and a scalable solution. Founded in 1999, with offices in Chicago, IL, U.S.A. & the Netherlands, we help our customers improve their efficiency, increase their productivity, and drive their IQMS utilization.