Senior Strategic Account Manager - Massachusetts Based (Remote)
Key Skills
Job Description
🚀 We’re hiring: Senior Strategic Account Manager - Massachusetts Based (Remote) CustomerGauge is looking for an experienced, commercially minded Strategic Account Manager to join our global team. If you have 5+ years of Account Management or Customer Success experience and love building executive relationships, demonstrating business value, driving retention and growth, and helping enterprise customers succeed, we’d love to hear from you. 📍 Massachusetts / USA 💻 Full-time remote 🌎 Enterprise B2B customers 📈 Strategic accounts, retention & growth 👉 Apply here: https://customergauge.bamboohr.com/careers/71 Know someone who could be a great fit? Please share or tag them below!
Core Responsibilities
You will manage strategic enterprise B2B accounts to drive retention and growth. Your role involves building strong executive relationships and demonstrating business value to ensure customer success.
Requirements
Candidates must have 5+ years of experience in Account Management or Customer Success. You should be commercially minded and capable of working effectively in a remote environment.
About CustomerGauge
Industry: Software Development
Company size: 51-200 employees
CustomerGauge is on a mission to help companies turn B2B customer feedback into revenue growth by bridging the gap between research and action. We do so by combining powerful AI tools with human empathy to build deeper, more profitable customer relationships. CustomerGauge believes, first and foremost, that great business outcomes start with great human connections. That’s why our AI-powered Account Experience™ platform is purpose-built to empower every level of your organization, from the frontline to the C-Suite, with real-time, “always-on” customer insights and actionable intelligence. Rooted in the Net Promoter Score (NPS) system and enhanced by decades of B2B expertise, CustomerGauge helps companies not only measure loyalty but act on it: closing the loop faster, reducing churn, and unlocking new revenue streams. With the launch of GaugieAI, we’re redefining how organizations engage with customer feedback. GaugieAI acts as your real-time revenue assistant, identifying churn risks, surfacing growth opportunities, and accelerating time-to-action — all while staying grounded in the human customers behind the scores. Trusted by global leaders like Heineken and Coca-Cola, we deliver measurable outcomes in the moments that matter. CustomerGauge: Powered by AI. Driven by empathy. Obsessed with impact.