Key Skills

Job Description

Job description: Your mission: Are you an experienced infrastructure and cloud professional looking to lead a high-performing operations team in a modern hybrid IT environment? As our Cloud Operations Lead, you will be responsible for ensuring the stability, security, and performance of Epson Europe's cloud and on-premises infrastructure. You will lead a team of IT professionals, drive operational excellence, support our cloud transformation journey, and work closely with internal stakeholders and external partners to deliver reliable and efficient IT services. What you will do: Team Leadership and Daily Operations Lead, mentor, and coordinate the Cloud Operations team. Prioritize and oversee incident, problem, and service request management. Ensure timely resolution of operational tickets and maintain high service levels. Drive automation initiatives using PowerShell, Bash, Python, Azure DevOps, and GitHub Actions. Define and maintain engineering standards, runbooks, and operational procedures. Contribute to infrastructure governance and change review processes. Cloud and On-Premises Operations Oversee daily operations across Azure, on - premises infrastructure, and hybrid environments. Design, deploy, and maintain physical and virtual server environments. Manage Azure Landing Zones, subscriptions, governance, and security controls. Develop and maintain Infrastructure as Code using Terraform and Azure Bicep/ARM. Manage Azure networking, virtual machines, connectivity, and monitoring solutions. Support and lead workload migrations from on - premises environments to Azure. Monitor system health, performance, capacity, and availability. Manage patching, backups, disaster recovery processes, and platform stability. Administer Windows Server, Active Directory, DNS, DHCP, Group Policy, and PKI services. Respond to and resolve critical infrastructure incidents within agreed SLAs. Incident Management and On-Call Support Lead troubleshooting and root cause analysis for complex infrastructure issues. Coordinate and participate in on - call support activities. Drive continuous improvements to reduce recurring operational issues. Service Reliability and Optimization Implement monitoring, alerting, and operational dashboards. Optimize performance, resource utilization, and cloud costs. Support automation initiatives that improve operational efficiency. Vendor and Partner Coordination Manage relationships with third - party providers and support partners. Review service performance and SLAs, ensuring corrective actions when required. Coordinate infrastructure changes and implementations delivered by external vendors. Customer and Stakeholder Engagement Collaborate closely with Delivery, Security, Applications, and Service Desk teams. Communicate incidents, operational updates, and planned changes effectively. Translate business and operational needs into service improvements. Governance, Documentation and Compliance Maintain operational documentation, procedures, and runbooks. Ensure compliance with IT policies, security standards, and change management processes. Support audits and operational readiness reviews. Backup, Recovery & Business Continuity Own and evolve the organization’s backup and recovery strategy. Manage Veeam Backup & Replication and Azure Backup solutions. Maintain backup policies, repositories, and recovery services. Conduct restore testing, disaster recovery exercises, and continuity planning activities. Ensure compliance with retention, audit, and business continuity requirements. What we ask for: Bachelor’s degree in Computer Science, Information Technology, or a related field. Additional training in cloud operations, Azure, or IT infrastructure is an advantage. Strong experience managing cloud and on-premises infrastructure operations in medium to large-scale environments. Solid knowledge of Microsoft Azure services, virtual machines, storage, networking, and monitoring. Hands - on experience with VMware environments supporting on-premises workloads. Good understanding of Microsoft 365 administration and operational support. Experience using Jira for ticket management and GitHub for documentation, scripting, and automation. Knowledge of identity and access management concepts, including Entra ID, Active Directory, role-based access control, and secure authentication methods. Strong troubleshooting and problem-solving skills across complex infrastructure environments. Experience with patching, backup, disaster recovery, and operational maintenance activities. Ability to participate in on-call rotations and support priority incident response. Understanding of hybrid cloud environments and cloud migration initiatives. Experience with monitoring platforms, alerting solutions, dashboards, and automation tools. Hands-on experience with Infrastructure as Code, including Terraform and/or Azure Bicep/ARM. Experience with Veeam Backup & Replication and/or Azure Backup in enterprise environments. Proven experience administering VMware vSphere and/or Microsoft Hyper-V production environments. Familiarity with monitoring tools such as Azure Monitor, Grafana, Prometheus, and SCOM. Exposure to infrastructure CI/CD pipelines using Azure DevOps and/or GitHub Actions. Proven ability to lead and coordinate infrastructure or operations teams. Strong customer-focused mindset with excellent communication and collaboration skills. Ability to work effectively with internal stakeholders and external service providers. Structured, proactive, and organized approach to problem-solving and documentation. Good written and spoken English communication skills. Certifications Microsoft Azure Administrator Associate (AZ-104). Microsoft Azure Solutions Architect Expert (AZ-305). We are keen to hear from you even if you don't match all listed requirements, but you identify with our brand and passion for innovation. What we offer: Our heritage We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Our commitment to the environment We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. Our people We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence. Our brand Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email [email protected]. A member of our team will be happy to assist you.

Core Responsibilities

The Cloud Operations Lead will manage and mentor a team to ensure the stability, security, and performance of hybrid cloud and on-premises infrastructure. They will drive operational excellence, oversee incident management, and lead automation initiatives to support the organization's cloud transformation.

Requirements

Candidates must possess a bachelor's degree in a relevant field and have strong experience managing cloud and on-premises infrastructure in large-scale environments. Proficiency in Azure services, VMware, Infrastructure as Code, and team leadership is essential for this role.