Key Skills

Job Description

About You Are you detail-oriented person with a passion for delivering excellent customer service? Do you enjoy problem-solving and working in a fast-paced environment? Do you possess strong communication skills and ability to work collaboratively? Then Waldom has an opportunity for you! About The Role We’re looking for an energetic, customer-obsessed Customer Experience Specialist who is passionate about creating meaningful connections and delivering exceptional service. In this role, you’ll be the voice of our brand - helping customers succeed, building trust, and making every interaction simple, positive, and memorable. If you’re someone who thrives on problem-solving, enjoys working with people, and loves turning challenges into opportunities, this is the role for you. What You’ll Do Act as the first point of contact for customers, ensuring every interaction leaves them feeling valued and supported. Guide customers through onboarding and ongoing usage to maximize satisfaction and long-term loyalty. Anticipate customer needs and proactively identify opportunities to deliver delight. Manage inquiries across channels (phone, email, chat, social), resolving issues efficiently and empathetically. Collaborate with cross-functional teams (i.e. Sales, Marketing, Purchasing, Quality, Compliance) to share customer insights and advocate for improvements. Track customer feedback and contribute ideas to enhance the overall customer journey. Support knowledge base content, FAQs, and resources that empower customers to self-serve effortlessly. What We’re Looking For Minimum 5 years’ experience in customer support, account management, or a similar customer-facing role. Experience in product-focused environment, and familiarity with supply chain and logistics processes. Excellent verbal and written communication skills in English, with active listening and clear explanation abilities. Native / Fluent in German, both written and verbal. Experience in B2B environments is required; working for manufactures or distribution channel or equivalent. Strong passion for delivering remarkable experiences, building customer relationships, and solving problems with a calm, positive approach. Organized, detail-oriented, and able to multitask effectively. Quick to learn new tools and technology (e.g., CRM, ERP, help desk platforms). What We Offer Be part of a collaborative, dynamic and diverse team that celebrates creativity and innovation. Opportunities for growth and development in a fast-changing, customer-driven company. A culture where your ideas count, your voice is heard, and your achievements are celebrated. Remote work flexibility: work from your home country up to 6 weeks per year. 30 days of paid time off. Pension plan for your future. This is more than a “support” role, it’s about building connections, creating advocates, and being the trusted guide that ensures customers not only succeed, but truly enjoy the journey with us. About Us Waldom is the global master distributor of electronic and electrical components, with over 78 years of history. Our unique model links the world’s leading manufacturers to more than 2,500 distributors, ensuring critical components reach the right place at the right time across healthcare, transportation, energy, industrial automation, and consumer electronics. Sustainability is central to our business strategy. Our Green Stock Program has kept more than 8 billion components out of landfills. At Waldom, we live our values of Ownership, Communication, and Care. We are committed to supporting global causes, celebrating diversity, and helping every team member grow and make an impact.

Core Responsibilities

Act as the primary point of contact for customers to ensure satisfaction and long-term loyalty across multiple communication channels. Collaborate with cross-functional teams to share customer insights and advocate for improvements to the overall customer journey.

Requirements

Requires a minimum of 5 years of experience in customer support or account management within a B2B, product-focused environment. Candidates must be fluent in both English and German and possess strong familiarity with supply chain and logistics processes.

Benefits

• Remote work flexibility
• 30 days of paid time off
• Pension plan