Key Skills
Job Description
Job Title: IT Support Specialist / Desktop Support Engineer Location: Netherlands Job Type: Full time onsite employment Contract Type: Full time Employment Contract Experience Required: 3 to 4 years of relevant IT Support / Desktop Support experience Language Requirements: Dutch B2 minimum, C1 preferred; English B2 minimum Work Authorization: Must have the legal right to work in the Netherlands in a full time role Important: This is a full time employment contract and not a freelance or B2B contract. You will receive employee benefits, fringe benefits, paid holidays, sick leave, and other applicable benefits and protections under labour law. Available Positions Hoofddorp, Netherlands; 1 Position Zoetermeer, Netherlands; 1 Position Utrecht, Netherlands; 1 Position Rijswijk, Netherlands; 1 Position Job Summary We are looking for experienced IT Support Specialists / Desktop Support Engineers to provide onsite technical support to end users within an enterprise environment across France. The successful candidates will be responsible for troubleshooting hardware and software issues, supporting Windows endpoints, resolving incidents and service requests, and delivering a high quality end user experience. The ideal candidate will have 3 to 4 years of hands on experience in Desktop Support, IT Support, End User Computing, Technical Support, or IT Service Desk environments. Strong troubleshooting, customer service, communication, and problem solving skills are essential. Key Responsibilities Provide onsite Level 1 and Level 2 IT support to end users. Provide desktop and end user support for laptops, desktops, monitors, printers, mobile devices, and other IT peripherals. Install, configure, maintain, and troubleshoot Windows 10 and Windows 11 workstations. Troubleshoot hardware, software, application, connectivity, and peripheral issues. Support Microsoft 365 applications including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive. Provide basic user and account support through Active Directory and Microsoft Entra ID. Manage incidents and service requests through ITSM and ticketing systems. Create, update, prioritize, and close support tickets in line with SLA requirements. Perform hardware replacement, device setup, software installation, desktop imaging, and workstation deployment. Support user onboarding, equipment provisioning, device replacement, and IT asset management. Perform basic network troubleshooting involving LAN, WiFi, VPN, TCP/IP, DNS, and DHCP. Collaborate with Service Desk, Network, Infrastructure, Security, and other technical teams on escalated incidents. Provide remote support when required and coordinate with internal technical teams. Maintain accurate technical documentation, support procedures, and knowledge base articles. Follow ITIL based incident management, request fulfillment, escalation, and service management processes. Ensure IT equipment and endpoints comply with company security and configuration standards. Technical Skills Operating Systems: Windows 10, Windows 11 Microsoft Technologies: Microsoft 365, Office 365, Microsoft Teams, Outlook, OneDrive, Active Directory, Microsoft Entra ID, Azure AD Endpoint Management: Microsoft Intune, SCCM, Microsoft Endpoint Manager, Microsoft Autopilot, Endpoint Management, Endpoint Security Deployment: Desktop Imaging, Operating System Deployment, Workstation Deployment Hardware Support: Laptop Support, Desktop Support, Printer Support, Peripheral Support, Mobile Device Support, Hardware Troubleshooting Networking: LAN, WAN, WiFi, VPN, TCP/IP, DNS, DHCP, Network Troubleshooting ITSM Tools: ServiceNow, Remedy, ITSM, Ticket Management IT Service Management: Incident Management, Service Request Management, Problem Management, Change Management, ITIL, SLA Management Asset Management: Asset Management, CMDB Support Environment: End User Computing, EUC, Onsite IT Support, Field Support, Remote Support, Technical Support, Helpdesk Support, Service Desk Required Experience and Competencies 3 to 4 years of professional experience in IT Support, Desktop Support, End User Computing, Helpdesk, Service Desk, or Technical Support. Hands on experience supporting Windows 10 and Windows 11 environments. Experience troubleshooting desktop, laptop, printer, application, hardware, and software issues. Experience working with Microsoft 365 and common business applications. Working knowledge of Active Directory and user account administration. Exposure to Intune, SCCM, Microsoft Endpoint Manager, or similar endpoint management platforms. Experience using ServiceNow, Remedy, or similar ITSM and ticketing platforms. Good understanding of basic networking and connectivity troubleshooting. Experience working in an SLA driven enterprise IT environment. Strong incident management and problem solving skills. Excellent customer service and communication skills. How to Apply If you are interested in any of the above positions and meet the requirements, please send your updated CV to: [email protected] Please mention your preferred location when submitting your application.
Core Responsibilities
Provide onsite Level 1 and Level 2 technical support for hardware, software, and Windows endpoints within an enterprise environment. Manage incidents and service requests through ticketing systems while ensuring compliance with SLA requirements.
Requirements
Requires 3 to 4 years of relevant IT support experience and proficiency in Windows 10/11 and Microsoft 365 environments. Candidates must possess a minimum B2 level in Dutch and English and hold the legal right to work in the Netherlands.
Benefits
- Employee benefits
- Fringe benefits
- Paid holidays
- Sick leave
About EUC TECHS LTD
Industry: IT Services and IT Consulting
Company size: 2-10 employees
EUC TECHS is a Third-Party Managed Services Provider delivering services through the Channel Partners offering a range of services, such as Dispatch, FTE’s, Scheduled Visits, Smart Hands & Recruitment Services At EUC TECHS, we understand the unique challenges faced by businesses in today's fast-paced and interconnected world. With our international managed services, we offer global support and coverage, ensuring that your IT needs are met. WHY EUC TECHS Scalability: Can easily scale services to meet the changing needs of your businesses as you grow and expand into new markets/territories Cost-efficiency: By outsourcing IT management to an MSP, businesses can reduce hardware and software costs, as well as the need for in-house IT staff. This can result in significant cost savings. Expertise and Support: EUC TECHS has specialized knowledge and expertise in I.T Outsourcing. We can foresee and mitigate potential challenges leveraging our 15 plus years’ experience of working directly with the Channel Partners Improved Efficiency: By partnering with EUC TECHS you can streamline your operations and free up resources to concentrate on their core competencies. Commitment Beyond Contract: The contract is there to create a framework for the services however at EUC TECHS we’ll always go above and beyond. EUC TECHS has a solid track record, a global presence, and the ability to offer comprehensive and tailored solutions to suit your specific needs. At EUC TECHS we recognize Communication and Collaboration are key in ensuring a seamless partnership. Take the first step towards enhancing your IT operations and achieving your business objectives. Contact us today to learn more about our international managed services and how we can tailor them to meet your specific requirements. Partner with us and experience the peace of mind that comes with having a reliable and proactive Third-Party Partner by your side.