Key Skills

Job Description

Live Chat Agent French and/or Dutch Speaking (Remote in The Netherlands or Germany) We're growing our Chat Operations Team and looking for fluent French and Dutch-speaking Live Chat Agents to join us on a remote, flexible basis. To be considered, you'll need to be based in the Netherlands or Germany and be fluent in French and/or Dutch. We're offering a fully remote contract with flexible working patterns and the opportunity to work alongside a professional, collaborative global team. About the role As a Chat Agent, you'll be the first point of contact for customers of some of the world's leading automotive brands. You'll handle inbound chat enquiries on behalf of our dealership customers, understanding what each person needs, providing the right information, and helping dealerships arrange call backs. You'll also support customers with booking dealership visits, scheduling services, and answering general queries. No previous experience is required. We provide a structured training programme designed to set you up for success, so what matters most is that you're a confident communicator who's eager to learn and build real skills in customer care. We welcome applicants from every background. Whether you're a student, early in your career and looking to gain experience, or an experienced professional looking for flexibility, we'd love to hear from you. About us CitNOW Conversations connects over 2,000 dealerships across Europe with their customers through messaging, creating the kind of empowering experiences consumers love. Our solution helps dealerships turn everyday customer processes into conversations, delivering a seamless experience across the messaging channels customers and prospects already prefer. Brands such as Mercedes, Renault and Toyota use CitNOW Conversations to transform journeys like booking a test drive or scheduling a service appointment into conversational experiences that strengthen customer relationships and improve operational efficiency. How to apply The first stage of our process is a one-way video interview using Willo, a simple, convenient tool that lets you complete a one-way interview in under 10 minutes, on your phone or laptop, anywhere and any time. Click here to submit your application - https://app.willotalent.com/invite/UnbarI/ You'll record short video responses to five questions, giving you the chance to introduce yourself and share your experience and language skills. We look forward to receiving your videos!

Core Responsibilities

You will act as the first point of contact for automotive dealership customers, handling inbound chat enquiries and providing information. Additionally, you will assist customers with booking dealership visits, scheduling services, and answering general queries.

Requirements

Candidates must be fluent in French and/or Dutch and be based in the Netherlands or Germany. No previous experience is required, but you must be a confident communicator who is eager to learn.

Benefits

• Flexible working patterns
• Structured training programme