Key Skills

Job Description

IT Support Engineer — Desktop & Network Troubleshooter About the Role SISL Global is seeking an experienced IT Support Engineer / Desktop Support Specialist in Rotterdam to provide second-level technical support for Windows and Mac environments, software, and peripherals. You will install, configure, and maintain operating systems, troubleshoot technical issues, and support remote users while ensuring accurate ticketing records. In this role, you will collaborate with the IT team on projects, mentor junior staff, and help maintain compliance with security policies and best practices. This opportunity is suited to an experienced IT support professional with strong troubleshooting skills and the ability to work effectively in a fast-paced environment. Key Responsibilities Provide second-level technical support for Windows and Mac environments. Troubleshoot hardware, software, operating system, and peripheral issues. Install, configure, and maintain operating systems. Support remote users with technical issues. Maintain accurate and detailed records in the ticketing system. Collaborate with the IT team on technical projects. Mentor and support junior IT staff. Ensure compliance with security policies and IT best practices. Contribute to effective IT support operations in a fast-paced environment. Required Qualifications Experience in Desktop Support or IT Support. Experience providing second-level technical assistance. Experience supporting Windows and Mac environments. Knowledge of software, operating systems, and peripherals. Troubleshooting and technical problem-solving skills. Ability to support remote users. Ability to maintain accurate ticketing system records. Ability to collaborate with IT teams and support junior staff. Commitment to security policies and IT best practices. Note: The original job description does not specify a minimum number of years of experience, specific certifications, or mandatory educational qualifications. Preferred Qualifications No additional preferred qualifications are explicitly specified in the original job description. Skills & Competencies Desktop Support: Second-level technical assistance for Windows and Mac environments. Technical Troubleshooting: Diagnosing and resolving software, operating system, and peripheral issues. Operating System Management: Installing, configuring, and maintaining operating systems. Remote User Support: Providing technical assistance to remote users. Ticketing & Documentation: Maintaining precise and accurate support records. Problem-Solving: Identifying and resolving technical issues. IT Project Collaboration: Working with IT teams on projects and technical initiatives. Mentoring: Supporting and mentoring junior staff. Security Awareness: Following security policies and IT best practices. Adaptability: Working effectively in a fast-paced IT support environment. Education & Experience Education No specific educational qualification is stated in the original job description. Experience Experience as a Desktop Support Specialist or IT Support Engineer. Experience providing second-level technical support. Experience with Windows and Mac operating systems. Experience troubleshooting software and peripherals. Experience supporting remote users. No specific years of experience are provided. Work Arrangement & Schedule Location: Rotterdam, Zuid-Holland, Netherlands. Work Arrangement: Remote, as stated in the job listing. Employment Type: Not specified. Weekly Hours: Not specified. Schedule Flexibility: Not specified. Weekend Requirements: Not specified. Compensation & Benefits Salary: EUR 36–48. Salary Currency: EUR. Benefits: Not specified in the original job description. Compliance / Additional Information About SISL Global SISL Global is seeking an experienced Desktop Support Specialist to support technical operations across Windows and Mac environments. The role includes second-level support, remote user assistance, IT project collaboration, and compliance with security policies. Additional Information The position requires desktop and technical support experience. The role involves software, operating systems, and peripheral troubleshooting. Mentoring junior staff and maintaining accurate ticketing records are part of the responsibilities. No specific certifications, programming languages, degree requirements, or years of experience are stated in the original job description. Job Details Employer: SISL Global. Job Title: IT Support Engineer — Desktop & Network Troubleshooter. Location: Rotterdam, Zuid-Holland, Netherlands. Work Arrangement: Remote. Posted: September 17, 2026. Source: Whatjobs. Salary: EUR 36–48. Apply Now Interested candidates are encouraged to apply for the IT Support Engineer — Desktop & Network Troubleshooter position at SISL Global.

Core Responsibilities

Provide second-level technical support for Windows and Mac environments, including hardware, software, and peripheral troubleshooting. Collaborate on IT projects, mentor junior staff, and maintain accurate ticketing records while ensuring security compliance.

Requirements

Requires experience in desktop and second-level IT support for both Windows and Mac operating systems. Candidates must possess strong problem-solving skills and the ability to support remote users effectively.