Key Skills

Job Description

The Field Service Engineer is responsible for post-sale customer support activities at Montana Instruments. This remote position will be located in Netherlands and service MI customers in the Europe area. Essential Duties, Responsibilities, and Expectations Troubleshoot, diagnose, and resolve customer problems via phone and email. • Track and follow up with customers to ensure issues are resolved. • Travel to customer sites to perform installation, user training, maintenance, and resolve problems. • Perform remote installations. • Prepare service trip reports, document issues, and pass on relevant information to the team. • Issue RMAs, work with sales, production and shipping/receiving to ensure service work is completed in a timely manner and customer systems are returned and invoiced appropriately. • Identify systemic customer issues and work towards root cause and corrective actions. • Review product manuals for accuracy and assist in the development of product and service manuals. • Manage international distribution service networks –run training events when necessary and provide technical service bulletin and updates as needed. • International and domestic travel required 50-75% of the time. Minimum Qualifications (Experience / Education) Bachelor’s degree in an engineering or related field. 3-5 years’ experience in a Customer Service role Knowledge of Salesforce or equivalent CRM software Competencies / Knowledge, Skills, and Abilities (KSA’s) · Strong client-facing communication skills · Strong, positive, interpersonal skills and the ability to work as an effective member of a team. · Able to communicate technical concepts verbally and in writing across the organization. · Strong problem solving and analytical skills. · Self-starter, able to work in a fast-paced environment with accuracy and efficiency. · Proficient with Microsoft Suite (Word, Excel, Outlook, etc.). · Knowledge of quantum materials research and technology (bonus). · Experience with ERP systems and an understanding of how engineering and manufacturing interfaces with these systems. · Strong troubleshooting skills. · Solid understanding of engineering knowledge and scientific principles. This role is fully remote in Netherlands or the surrounding area. Local candidates are preferred. Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them. Montana Instruments is an Atlas Copco company.

Core Responsibilities

The Field Service Engineer provides post-sale customer support, including troubleshooting, installations, and user training. They also manage international distribution networks and document service activities to ensure customer satisfaction.

Requirements

Candidates must hold a bachelor's degree in engineering or a related field and possess 3-5 years of customer service experience. Proficiency in CRM software and strong technical communication skills are required for this role.