Key Skills

Job Description

Help international organisations successfully implement a global GRC platform. Are you an experienced project manager who thrives on software implementations, building strong customer relationships and successfully delivering complex projects? Do you enjoy working at the intersection of project management, customer success and SaaS? Then we’d love to meet you. About GRCPerfect At GRCPerfect, we develop a global Governance, Risk & Compliance (GRC) platform built on a European sovereign foundation. From one integrated platform, we help organisations worldwide efficiently manage governance, privacy, cybersecurity, AI governance and compliance. Our platform includes built-in international legislation and compliance frameworks, enabling organisations to quickly adapt to constantly evolving requirements in privacy, information security, AI and risk management. These include GDPR, UK GDPR, NIS2, DORA, the EU AI Act, ISO 27001, ISO 27701, SOC 2 and many other international standards and regulations. Every day, thousands of users around the world rely on GRCPerfect not only to demonstrate compliance, but to make compliance an integral part of their day-to-day operations. As our international business continues to grow, we are looking for a Customer Success & Implementation Manager who will be responsible for the successful implementation of our platform for new customers while building and maintaining long-term customer relationships. Role details. Customer Success & Implementation 3+ years Rotterdam Languages. Dutch (Fluent – Required) English (Fluent – Required) Apply now What you bring. HBO or WO level of education and thinking Minimum 3 years of experience within SaaS, software implementations or Customer Success Experience as a Project Manager, Implementation Consultant, Customer Success Manager or a similar role Experience with Agile/Scrum methodologies PRINCE2 Foundation or Practitioner certification Scrum Master certification is preferred Strong organisational and communication skills Excellent command of both Dutch and English (mandatory). Applications from candidates who are not fluent in both languages will not be considered Customer-focused, proactive and solution-oriented mindset Nice to have. Experience with one or more of the following: Governance, Risk & Compliance (GRC) Privacy (GDPR) Information Security ISO 27001 NIS2 DORA AI Governance Risk Management What sets you apart. You bring structure to complex implementation projects, communicate confidently with stakeholders at all levels and take ownership of your customers’ success. You combine project management with customer success and enjoy helping organisations get the maximum value from our platform. Inside the role. You are responsible for the complete customer journey after the sales process. From project kick-off through successful go-live, you ensure implementations are delivered according to plan and customers make optimal use of our platform. After implementation, you remain involved as the strategic point of contact for support, adoption and customer success. Your Responsibilities Include Leading implementation projects using PRINCE2 and Agile/Scrum methodologies Creating and managing project plans, scope, risks and milestones Organising project kick-offs, workshops and progress sessions Analysing customer processes and translating them into an optimal platform configuration Configuring workflows, templates, roles and platform settings Coordinating data migrations and User Acceptance Testing (UAT) Delivering administrator and end-user training Acting as the primary customer contact during and after implementation Coordinating support requests with Product Management and Development Monitoring customer satisfaction, platform adoption and customer objectives Identifying improvements, expansion opportunities and new customer requirements Contributing to the continuous improvement of our implementation, support and customer success processes What we offer. Working on an international SaaS platform with customers around the world A key role within a fast-growing European software company Plenty of responsibility and room for initiative An enthusiastic, ambitious and informal team Training and certification opportunities Competitive salary based on your experience Bonus scheme Pension plan Laptop and phone Travel allowance 25 vacation days (based on full-time employment) Join us. Why GRCPerfect? At GRCPerfect, we believe organisations need one integrated platform where governance, privacy, cybersecurity, AI governance and compliance come together. Since 2013, we have been building a future-ready GRC platform that helps organisations worldwide comply with continuously evolving legislation and regulations. With our European sovereign foundation, built-in international legislation and extensive compliance frameworks, we help organisations not only achieve compliance, but remain compliant. Would you like to play a key role in the success of international customers while contributing to the growth of an innovative European SaaS organisation? We would love to hear from you. Interested? Upload your CV or share your LinkedIn profile using the application form. Please note: Applications will only be considered if you are fluent in both Dutch and English. Prefer email? Send your application to [email protected].

Core Responsibilities

Lead the end-to-end customer journey from project kick-off to go-live, ensuring successful platform implementation and optimal configuration. Act as the strategic point of contact for long-term customer success, adoption, and support coordination.

Requirements

Requires a bachelor's or master's degree and at least 3 years of experience in SaaS implementations or Customer Success. Fluency in both Dutch and English is mandatory, along with proficiency in Agile/Scrum and PRINCE2 methodologies.

Benefits

• Training and certification opportunities
• Competitive salary
• Bonus scheme
• Pension plan
• Laptop and phone
• Travel allowance
• 25 vacation days