Key Skills

Job Description

Ready to live the Legend as Night Manager? Are your performing excellent during the night? Are you analytic and accurate? Do you have a detailed overview of the situation at all times? Then, we are looking for you! To Qualify For This Position, We Ask The Following Similar experience You master English at a fluent level, further languages are a plus What are you going to do in this position? As the Night Manager, you are the main point of contact for guests during the night and the representative of hotel management outside regular office hours. Your shift starts every evening at 10:45 PM with a briefing, ensuring you are fully informed about the day’s activities, guest expectations, and operational priorities. During the night, you take full charge of the hotel operation. You are responsible for overseeing a smooth and efficient night shift, maintaining the highest standards of luxury service, and ensuring the safety and security of our guests, ambassadors, and property together with the security officers. Guest satisfaction, ambassador wellbeing, and security are your main priorities throughout the night. In addition to the operational responsibilities, you will take on managerial tasks such as monitoring and adjusting the night schedule where necessary, ensuring adequate staffing and an effective distribution of duties. You will proactively manage any challenges that arise, make operational decisions, and coordinate with relevant departments to ensure seamless service delivery. You are also responsible for conducting the night audit, ensuring all revenue is correctly recorded. You monitor hotel procedures and standards, prepare daily reports, and ensure that all administrative and financial processes are completed accurately for a successful start to the next day. You will work closely with Front Office and other departments to follow up on outstanding guest requests, handle late arrivals and early departures, and ensure all relevant information is communicated effectively between shifts. At the end of your shift, at 7:15 AM, you provide a comprehensive handover to the morning team during the daily briefing. This is a dynamic and highly responsible position requiring strong leadership, excellent decision making skills, strong attention to detail, and a hands on approach. Are you ready to take ownership of the night and lead our hotel while the city sleeps? Why would you choose The Grand? You are stimulated to develop your own ideas and implement your creativity, because we value, need and appreciate your input! We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year. A discount of 50% in selected restaurants and bars in 4 or 5 star hotels in Amsterdam. We find Corporate Social Responsibility very important. Our hotel as various active work groups like planet 21 and we have the highest Green Key certificate. We value learning & development, therefore we provide several training sessions to stimulate your growth and knowledge. After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast! Be Balanced – Our Be Balanced Team will help you find a healthy work life balance. One in all, our people are the core of our business. You give us your initiative, drive and energy, we give you a job you will love. Would you like to know more about our hotel? Sofitel Legend The Grand Amsterdam offers five star luxury in a unique setting. Located in the heart of Amsterdam and being part of AccorHotels, a French international hotel chain, enables us to combine the historical flair of the building with modern design, and luxurious service. For further details, feel free to check out our website and follow us on Instagram and LinkedIn. We are looking forward to getting to know you!

Core Responsibilities

The Night Manager oversees all hotel operations during the night shift, ensuring guest satisfaction, safety, and security. They are responsible for conducting the night audit, managing staff schedules, and serving as the primary point of contact for guests.

Requirements

Candidates must possess strong leadership and decision-making skills with a hands-on approach to hotel management. Fluency in English is required, and previous similar experience is necessary to qualify for the position.

Benefits

• Personalized bonus plan
• Travel cost arrangements
• 25 holiday days
• 50% discount in selected restaurants and bars
• Training sessions
• Overnight stay with free dinner and breakfast
• Work-life balance support